Customer Experience Task Specialist

Spreetail; Metro Manila; Remote; PHP 420.000 - 800.000; Vollzeit

Zusammenfassung

Spreetail is seeking a Channels Performance Specialist to manage and optimize channel health metrics for our global ecommerce brands. This remote role requires strong organizational skills, a solid foundation in customer service processes, and effective communication with stakeholders.

You will drive task quality, coverage, and SLA performance, identify process efficiencies, and report on key success metrics.

Qualifikationen

• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and stakeholder alignment abilities.
• Basic Excel navigation for tracking and reporting (tables, pivots).
• Knowledge of customer service processes and metrics.
• Ability to work effectively in a remote, fast-paced environment.

Aufgaben

• Execute channel tasks with high quality, training, and coaching of team members.
• Manage task coverage and team performance to meet SLA goals and handle times.
• Identify and implement process efficiencies to speed resolutions and drive growth.
• Evaluate impact of task processes and report on health metrics beyond SLA.
• Communicate task health progress and in-flight actions to leadership.

Kenntnisse

Organizational skills

Communication skills

Excel basics

Customer service knowledge

Multi-tasking

Tools

Microsoft Excel

Jobbeschreibung

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.

How you will achieve success:

• Executing channel tasks to high quality , completion, training , and coaching team members to do the same
• Managing task coverage needs and team member task performance to achieve task SLA goals and workforce handle times
• Identifying and implementing efficiencies within task processes that improve speed to resolution, drive scalable growth, and reduce customer pain points.
• Evaluates the impact our task processes have on the overall business and reports critical success metrics that help us understand the health of the task besides SLA completion.
• Communicates with leadership task health progress and in-flight actions .

What experiences will help you in this role:

• Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously
• Action-oriented and persistence to drive solutions
• Communicates effectively (confidence, urgently, following up, aligning right stakeholders)
• Understands basics of major Microsoft applications and basic excel navigation (tables, pivots, trackers)
• Possesses strong knowledge of customer service processes

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.