Channel Operations Analytics Lead

KMC Solutions; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

KMC Solutions in Manila is seeking a Channel Business Analyst to join the Sales Operations team. You will own the end-to-end management of the Channel Operations support queue and deliver actionable reporting for channel leadership.

The ideal candidate combines data analysis with process-building, turns ad-hoc requests into repeatable workflows, and ensures CRM data accuracy and reliable dashboards.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Analytics, Information Systems, or a related field.
• 2+ years of experience in Sales Operations, Revenue Operations, Channel Operations, or Business Analytics — preferably in a SaaS or technology company.
• Hands-on experience with a CRM platform (e.g., Salesforce) — reports, dashboards, data management, account/opportunity objects.
• Experience with SQL and data-warehouse platforms (Snowflake, BigQuery, or similar).
• Strong proficiency in Excel / Google Sheets (pivot tables, VLOOKUP/INDEX-MATCH, data validation, large-dataset manipulation).
• Experience managing a ticketing queue (ServiceNow, Jira, or similar) — including triage, SLA tracking, and stakeholder communication.

Responsibilities

• Serve as the primary queue manager for the Channel Operations support queue, triaging, routing, and resolving incoming requests end-to-end
• Handle top resolution categories including territory assignments, deal registration updates, and compensation credit corrections
• Develop, maintain, and enhance channel dashboards and reports (pipeline metrics, product adoption, conversion rates, usage analytics) for channel leadership
• Perform compensation credit audits — cross-check monthly credit creation/cancellation volumes against account-team assignments, identify credits requiring reinstatement, and document reasons for each action
• Support User Acceptance Testing (UAT) for dashboard enhancements, validating data accuracy and resolving metric discrepancies
• Prepare recurring and ad-hoc analyses for leadership meetings, quarterly business reviews, and planning cycles
• Automate manual reporting and operational workflows wherever possible
• Support the Book of Business assignment process across multiple segments and regions — including account manager loading and account-team updates in the CRM
• Process ad-hoc assignment change requests (e.g., new partner accounts, org-change-driven reassignments, primary/non-primary status updates)
• Author and maintain standard operating procedures (SOPs), process maps, and business-rules documentation for all channel operations workflows

Skills

Data analysis

Attention to detail

Communication

Multitasking

Education

Bachelor's degree in Business/Finance/Economics/Analytics

Tools

Salesforce

SQL

Excel/Google Sheets

Tableau/Power BI/Looker

Job description

KMC Solutions in Manila is seeking a Channel Business Analyst to join the Sales Operations team. You will own the end-to-end management of the Channel Operations support queue and deliver actionable reporting for channel leadership.

The ideal candidate combines data analysis with process-building, turns ad-hoc requests into repeatable workflows, and ensures CRM data accuracy and reliable dashboards.