Change Management Analyst

Trinity Workforce Solutions, Inc.; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A technology solutions provider in the Philippines is seeking an experienced Change Management professional to manage the lifecycle of changes and ensure compliance with established policies. The ideal candidate will have a minimum of 3 years of experience in Enterprise Change Management, strong understanding of ITSM processes, and proficiency in MS Office. This role involves facilitating Change Advisory Board meetings and reviewing RFCs while maintaining audit requirements.

Qualifications

• Minimum of 3 years of hands-on experience in Enterprise Change Management.
• Good understanding of ITSM processes: Change Management, Request Management, Incident Management, etc.
• Proficient in MS Office; preferably with advanced Excel knowledge.

Responsibilities

• Manage the lifecycle of a change ensuring compliance with policies.
• Enforce Change Management process to support audit requirements.
• Review and process RFCs, assessing risk and impact.

Skills

Experience with Enterprise Change Management

Understanding of ITSM processes

Experience with ServiceNow

Advanced Excel knowledge

Facilitation of CAB meetings

ITIL v4 certification

Job description

• Minimum of 3 years of hands‑on experience with Enterprise Change Management.
• Good understanding of other ITSM processes particularly with Change Management, Request Management, Incident Management, Problem Management, and Knowledge Management.
• Experience with ServiceNow or other IT Service Management solutions.
• Proficient in MS Office; preferably with advanced Excel knowledge.
• Experience in creating Change Management agenda, reports, and schedules is preferred.
• Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
• ITIL v4 and/or project management certifications preferred.
• Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.

Responsibilities

• Manage the lifecycle of a change (end-to-end), ensuring compliance with Albertsons’ Change Management policies and established guidelines.
• Enforce and track Change Management process to support Sarbanes‑Oxley (SOX) and audit requirements.
• Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance between the need for change and potential negative impacts.
• Conduct pre‑planning and conflict analysis reviews for all changes.
• Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate implementation windows and ensure synergy.
• Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
• Conduct post‑implementation reviews for changes that negatively impacted business and service delivery.
• Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.
• Generate Change Management reports and review operational metrics to ensure KPIs are met.
• Champion improvements to existing Change Management policies, and procedures.
• Regularly review and update Change Management documentation to ensure relevance and accuracy.
• Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
• Assist IT employees in training, and adherence to the Change policy.
• Facilitate ITSM Change Management orientation, training, and roadshows.
• Support IT goals and objectives.