Change Enablement Manager

Manulife Insurance Malaysia; Quezon City; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Manulife Financial Corporation is seeking a Change Enablement professional to partner with senior leaders to develop and implement change enablement strategies across projects and portfolios in a hybrid Manila-based setting. You will coach project teams and change champions using structured methodologies and own end-to-end change lifecycle from inception to operationalization.

Responsibilities include conducting impact and readiness assessments, developing actionable plans, managing risks,

Qualifications

• Minimum 5 years in Change Enablement or related transformation work.
• Experience in Organizational Change Management (people/adoption focus).
• Proven use of structured change methodologies (Prosci ADKAR, Kotter, or similar).
• Familiarity with both waterfall and agile project lifecycles.
• Ability to measure change readiness and adoption over time.
• Strong communication and relationship management in a matrix environment.
• University degree or equivalent; travel between Makati and QC; hybrid work.

Responsibilities

• Develop and implement change enablement strategy across projects and portfolios.
• Coach project teams and change champions using structured methodologies.
• Own end-to-end change lifecycle from inception to operationalization.
• Conduct impact and readiness assessments and translate insights into actions.
• Identify risks and mitigation tactics; manage stakeholder engagement.
• Design training interventions and clear communication plans.
• Embed change enablement into project plans and metrics; evolve playbooks.
• Collaborate with Directors, Sponsors, and cross-functional teams.

Skills

Change enablement

Stakeholder influence

Leadership presence

Communication

Project management

Agile/Waterfall

Risk management

Training design

Coaching

Matrix organization

Prosci ADKAR

Education

University degree or equivalent

Tools

RACI

Workback schedules

Prosci

Job description

Position Responsibilities

Partner with the Director of Change Enablement and the Head of Operations Strategy and Transformation to develop and implement the change enablement strategy across assigned projects and portfolios. Guide, consult, and coach project teams and change champions on Change Enablement activities using a structured methodology (e.g., Prosci ADKAR, Kotter, or proprietary Manulife frameworks). Own and drive the change lifecycle end-to-end, ensuring Change Enablement expertise is embedded from project inception through operationalization. Conduct impact and readiness assessments at the project team level and translate insights into actionable plans. Complete comprehensive Change Enablement assessments and develop, implement, and evolve corresponding strategies. Identify, analyze, and prepare risk mitigation tactics; anticipate and manage resistance across stakeholder groups. Cultivate and manage working relationships with project leads and executive sponsors, recommending tactics for sustained sponsor engagement throughout the project lifecycle. Design clear communication plans and training interventions to build awareness, understanding, and adoption. Incorporate Change Enablement best practices into project plans, run appropriate reports and metrics, and monitor initiative success. Reinforce and evolve the Change Enablement Playbook, contributing to continuous improvement of methodologies, tools, and standards. Accountabilities Successful delivery of change enablement initiatives aligned with enterprise strategy. Effective communication and collaboration with stakeholders across departments and matrixed reporting lines. Deployment of training programs that equip employees to navigate change effectively. Continuous improvement of change enablement processes, tools, and practices. Staying informed of emerging trends and best practices in change management.

Required Qualifications

• Minimum 5 years of experience in Change Enablement, Change Management, or related transformation work — at any level, as long as the experience is directly related to change enablement practice.
• Experience is specifically in Organizational Change Management (people/adoption side) — not IT/ITIL Change Management (technical change control).
• Experience applying structured change methodologies such as Prosci ADKAR, Kotter, or proprietary methods.
• Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
• Ability to quantitatively measure change readiness and track awareness, understanding, and adoption over time.
• Exceptional communication, collaboration, and relationship management skills, with the ability to influence in a matrixed environment.
• Strong leadership presence with the ability to influence without authority and drive outcomes through matrixed and project-based teams.
• Comfortable operating as an individual contributor while carrying Manager-level accountability — self-directed, hands‑on in delivery, and able to balance strategic and tactical work.
• Strong organizational, time management, and strategic planning skills.
• Experience working with tools like workback schedules and contributing to RACI discussions and project status updates.
• A university degree or equivalent experience in a relevant field is advantageous.
• Amenable to travel between Makati and Quezon City (UP Ayala Technohub) offices.
• Amenable to a hybrid work arrangement (3x a week onsite) and any assigned shift schedule.

Preferred Qualifications

• Working knowledge of structured change methodologies (e.g., Prosci ADKAR, Kotter, or equivalent frameworks).
• Formal certification is welcome but not required.
• Previous experience within the insurance or financial services industry.
• Experience in a global or regional team environment.
• Exceptional listening skills and the ability to synthesize information into appropriate actions.
• A solid understanding of how people go through change.
• Six Sigma or Lean-Agile training and/or experience is a plus.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.