Change Enablement Manager

Manulife Financial; Quezon City; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial is seeking a Change Enablement professional to partner with leadership, guide project teams, and own the change lifecycle from inception to operationalization. You will drive readiness assessments, stakeholder engagement, and training design while evolving playbooks.

Hybrid work with travel between Makati and QC offices is expected. You should bring 5+ years in change enablement, strong communication, and experience with Prosci ADKAR or Kotter methods within a global/financial

Qualifications

• Minimum 5 years of experience in Change Enablement or related transformation work.
• Experience in Organizational Change Management (people/adoption) — not IT change control.
• Experience applying structured change methodologies (Prosci ADKAR, Kotter).
• Strong understanding of PM lifecycle in waterfall and agile.

Responsibilities

• Partner with senior leaders to develop and implement change enablement strategy across projects.
• Guide and coach project teams on change enablement using structured methodologies.
• Own end-to-end change lifecycle from inception to operationalization.
• Conduct impact and readiness assessments and translate insights into plans.
• Develop change enablement assessments and evolve strategies.
• Identify risk and manage stakeholder resistance.
• Cultivate relationships with project leads and executive sponsors.
• Design communication plans and training to build adoption.
• Embed change best practices into project plans and metrics.
• Contribute to continuous improvement of playbooks and tools.

Skills

Change Enablement

Stakeholder Management

Prosci ADKAR

Kotter Methodology

Project Management

Waterfall & Agile

Change Readiness

Communication Skills

Education

University degree

Tools

Workback Schedules

RACI

Job description

Position Responsibilities

• Partner with the Director of Change Enablement and the Head of Operations Strategy and Transformation to develop and implement the change enablement strategy across assigned projects and portfolios.
• Guide, consult, and coach project teams and change champions on Change Enablement activities using a structured methodology (e.g., Prosci ADKAR, Kotter, or proprietary Manulife frameworks).
• Own and drive the change lifecycle end-to-end, ensuring Change Enablement expertise is embedded from project inception through operationalization.
• Conduct impact and readiness assessments at the project team level and translate insights into actionable plans.
• Complete comprehensive Change Enablement assessments and develop, implement, and evolve corresponding strategies.
• Identify, analyze, and prepare risk mitigation tactics; anticipate and manage resistance across stakeholder groups.
• Cultivate and manage working relationships with project leads and executive sponsors, recommending tactics for sustained sponsor engagement throughout the project lifecycle.
• Design clear communication plans and training interventions to build awareness, understanding, and adoption.
• Incorporate Change Enablement best practices into project plans, run appropriate reports and metrics, and monitor initiative success.
• Reinforce and evolve the Change Enablement Playbook, contributing to continuous improvement of methodologies, tools, and standards.

Accountabilities

• Successful delivery of change enablement initiatives aligned with enterprise strategy.
• Effective communication and collaboration with stakeholders across departments and matrixed reporting lines.
• Deployment of training programs that equip employees to navigate change effectively.
• Continuous improvement of change enablement processes, tools, and practices.
• Staying informed of emerging trends and best practices in change management.

Required Qualifications

• Minimum 5 years of experience in Change Enablement, Change Management, or related transformation work — at any level, as long as the experience is directly related to change enablement practice.
• Experience is specifically in Organizational Change Management (people/adoption side) — not IT/ITIL Change Management (technical change control).
• Experience applying structured change methodologies such as Prosci ADKAR, Kotter, or proprietary methods.
• Strong understanding of the project management lifecycle in both waterfall and agile methodologies.
• Ability to quantitatively measure change readiness and track awareness, understanding, and adoption over time.
• Exceptional communication, collaboration, and relationship management skills, with the ability to influence in a matrixed environment.
• Strong leadership presence with the ability to influence without authority and drive outcomes through matrixed and project-based teams.
• Comfortable operating as an individual contributor while carrying Manager-level accountability — self-directed, hands-on in delivery, and able to balance strategic and tactical work.
• Strong organizational, time management, and strategic planning skills.
• Experience working with tools like workback schedules and contributing to RACI discussions and project status updates.
• A university degree or equivalent experience in a relevant field is advantageous.
• Amenable to travel between Makati and Quezon City (UP Ayala Technohub) offices.
• Amenable to a hybrid work arrangement (3x a week onsite) and any assigned shift schedule.

Preferred Qualifications

• Working knowledge of structured change methodologies (e.g., Prosci ADKAR, Kotter, or equivalent frameworks). Formal certification is welcome but not required.
• Previous experience within the insurance or financial services industry.
• Experience in a global or regional team environment.
• Exceptional listening skills and the ability to synthesize information into appropriate actions.
• A solid understanding of how people go through change.
• Six Sigma or Lean-Agile training and/or experience is a plus.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid