Cegid AMS Consultant

VISEO; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

VISEO is seeking a Cegid/POS AMS Consultant to support client projects in APAC from Cebu City. You will help own projects, manage functional evolution, and provide application maintenance for POS systems in Retail and Luxury sectors.

The role involves troubleshooting, deployment of new versions, and collaboration with L1/L2 teams to diagnose issues, with a focus on sales, inventory and in-store processes. English proficiency is required.

Qualifications

• Diploma or Bachelor's in IT, business or engineering.
• 1-3 years in customer and technical support.
• Strong English communication and editorial skills.
• Experience in Retail POS is a plus.

Responsibilities

• Participate in POS projects, roll-outs and localizations.
• Qualify tickets and issues from customers or L1 support per SOPs.
• Assist in deployment of new versions and align with product roadmap.
• Provide Level 2 analysis and document anomalies and fixes.

Skills

POS Support

Retail Industry

Customer Support

Ticketing

Education

Bachelor's in IT/Engineering/Business

Job description

As a Cegid/POS AMS Consultant in APAC, you will be required to assist our clients in the field of Retail and Luxury, on assistance to Project Ownership, management of functional evolution projects and Application Maintenance. You will intervene in particular Point of Sales Solution (POS), in full development of the growth of connected digital business. Beyond the historical features of these solutions - the functions of sales management, inventory management and collection in-store - they evolve to integrate for example:

• Digitalization of the point of sale (clientele, cataloguing)
• Omnichannel sales experiences (e-reservation, click & collect etc.)
• Unified stock management
• Loyalty management

Reponsibilities

• Participate in POS projects, roll-outs including localizations and support.
• Participate in functional and technical support by qualifying tickets and issues from the customers or L1 support team by following existing procedure, process and SOP documents.
• Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with the functional roadmap of the editor and the constraints of the client
• Level 2 expertise: analyze and document the anomalies, qualify and diagnose the problem. Support to deep dive/test related issues with Level 2.5 experts.

Profile

• Minimum Diploma or Bachelors in Information Technology , Business and Engineering
• Minimum 1-3 years of experience, in customer and Technical Support
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Experienced in Retail Industry, POS Support and Software Implementations is a plus.
• Good command over English.

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