Retail Operations Leader: Data-Driven & People-First

Worldwide Group of Companies; Cebu City; On-site; PHP 900,000 - 1,700,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Professional development

Collaborative team environment

Product discounts

Vehicle plans

Job summary

Worldwide Group of Companies in Cebu City is seeking an experienced Operations Manager to oversee day-to-day operations, lead a sales team, and ensure outstanding customer service. This full-time role focuses on driving performance and profitability across store operations.

You will develop strategies, collaborate with cross-functional teams, coach staff, monitor processes, analyze data, and ensure compliance while fostering a collaborative and dynamic work environment.

Qualifications

• Minimum 10 years of experience in retail operations or management.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proficient in data analysis to inform operational decisions.
• Exceptional customer service orientation.
• Familiarity with retail industry best practices and trends.

Responsibilities

• Develop and implement operational strategies to drive performance and profitability.
• Collaborate with cross-functional teams to align store operations with business objectives.
• Inspire and lead store associates through coaching and development.
• Ensure exceptional customer service by monitoring store processes and procedures.
• Analyze store data to identify opportunities for improvement and drive continuous optimization.
• Ensure compliance with all policies, procedures, and regulations.

Skills

10+ years retail operations

Leadership & people management

Problem solving

Data analysis

Customer service focus

Retail best practices

Communication skills

Tools

Job description

Worldwide Group of Companies in Cebu City is seeking an experienced Operations Manager to oversee day-to-day operations, lead a sales team, and ensure outstanding customer service. This full-time role focuses on driving performance and profitability across store operations.

You will develop strategies, collaborate with cross-functional teams, coach staff, monitor processes, analyze data, and ensure compliance while fostering a collaborative and dynamic work environment.