Cebu Field Admin & Driver Success Specialist

Angkas (DBDOYC, Inc)

Cebu City

On-site

PHP 240,000 - 420,000

Full time

3 days ago

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Job summary

Angkas, a Cebu-based ride-hailing platform, is seeking a Field Admin Associate to help build the driver network from the ground up. You'll set up processes to ensure a high-quality, long-term experience for its driver-partners while coordinating with teams across communications, training, and retention.

Based in Cebu, the role requires active driver's license, motorcycle knowledge, and at least one year in operations.

Qualifications

Bachelor's Degree of any related course.
At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal
Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

Draft driver updates and communicate timely information to drivers (hotspots, announcements, tips).
Monitor driver group chats or inboxes for issues or trends and respond as needed.
Respond to inbound driver questions or support requests promptly.
Manage support escalations and issue resolution to maintain driver experience.
Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
Track completion rates of training and engagement levels with content.