Field Admin Associate – Cebu | Growth & Impact

Angkas; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Angkas is seeking a Field Admin Associate to help build the foundation for a high-quality driver experience in Cebu. You will handle communications, training development, and retention efforts to keep drivers engaged and informed.

Key duties include drafting driver updates, monitoring channels for issues, and supporting driver loyalty initiatives, while ensuring compliance with company policies and achieving stated objectives. A degree and relevant ops experience are preferred.

Qualifications

• Bachelor's degree required in a related field.
• Strong written and verbal communication skills.
• Proficiency in data analysis and reporting tools.

Responsibilities

• Draft and schedule driver updates and announcements.
• Monitor driver group chats and inboxes for issues.
• Respond to inbound driver questions and support requests.
• Manage escalations and resolve issues efficiently.
• Develop learning content to improve driver professionalism.
• Track training completion and engagement levels with content.
• Identify disengaged drivers and re-engage with targeted support.
• Support retention through driver loyalty programs.
• Adhere to company policies and meet set targets.
• Perform other related responsibilities as needed.

Skills

Communication

Google Sheets

Data analysis

Reporting

Education

Bachelor's degree in any related field

Tools

Google Sheets

Job description

Angkas is seeking a Field Admin Associate to help build the foundation for a high-quality driver experience in Cebu. You will handle communications, training development, and retention efforts to keep drivers engaged and informed.

Key duties include drafting driver updates, monitoring channels for issues, and supporting driver loyalty initiatives, while ensuring compliance with company policies and achieving stated objectives. A degree and relevant ops experience are preferred.