CCTV Operations Specialist

Emapta Global; Manila; On-site; PHP 520,000 - 780,000; Full time

Benefits offered by this job

HMO coverage with free dependent upon

20 annual leaves (including 5 cash-adv

Salary Advance Program

Office gyms access

Employee referral incentives

Job summary

Emapta Global in Makati, Philippines, seeks a CCTV Operations Specialist to own enterprise CCTV/VMS reliability, footage integrity, investigations, and multi-site security operations. Strengthen business continuity and privacy compliance while shaping a resilient surveillance architecture.

The role requires 3–5 years’ enterprise CCTV/VMS experience in multi-site environments; IP networking and vendor management are important. Onsite Makati position with comprehensive benefits.

Qualifications

• Bachelor's degree in Information Technology, Electronics Engineering, Computer Engineering, Criminology, or related discipline, or equivalent experience
• At least 3 to 5 years of experience administering enterprise CCTV/VMS platforms in a multi-site environment
• Working knowledge of IP networking, PoE, NVR storage, and RAID
• Experience with investigative footage management and chain-of-custody procedures
• Working knowledge of the Data Privacy Act of 2012 as it applies to CCTV operations
• Strong written communication skills for incident reports, Corrective Action Plans, and findings reports
• Experience in BPO, shared services, or other multi-site operations with client-facing security obligations
• Experience designing or migrating to a consolidated or cloud-based VMS
• Experience with vendor management and RFP support
• Certifications such as Milestone Certified Engineer, Genetec certification, CompTIA Network+, or ASIS PSP

Responsibilities

• Own the day-to-day operation of all CCTV platforms and restore service promptly when cameras or systems fail
• Administer 5-6 CCTV/VMS platforms across locations, including user access, camera config, firmware, and patch schedules
• Conduct daily health checks on camera status, recording status, and storage capacity; document results
• Maintain a live asset register—camera ID, location, platform, coverage area, installation date, warranty, vendor
• Detect and log camera/system failures; notify site leads; coordinate repairs and track through closure
• Report recurring failures and trends monthly with coverage exposure for each issue
• Design the consolidated CCTV architecture; build business case, assess platforms, recommend target-state, support vendor evaluations
• Train backup resources for health checks and urgent footage requests
• Report uptime, outages, requests, and escalations to Senior Manager, BCP

Skills

IP networking

VMS platforms

Investigative footage management

Data Privacy Act 2012

Vendor management

Multisite operations

Incident reports

Education

Bachelor's degree in IT / Electronics / Criminology or related field

Tools

Hikvision

Dahua

Milestone XProtect

Genetec Security Center

Axis CCTV

Job description

Safeguard Global Operations Through Enterprise Surveillance Intelligence

Turn surveillance technology into stronger protection for globally connected workplaces. Join Emapta as a CCTV Operations Specialist, owning enterprise CCTV/VMS reliability, footage integrity, investigations, and multi-site security operations. Strengthen business continuity and privacy compliance while shaping a more resilient surveillance architecture and building a long-term global technology career among Emapta's top 1% talent.

Your Command Center for Enterprise Security Technology

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree in Information Technology, Electronics Engineering, Computer Engineering, Criminology, or a related discipline, or equivalent experience
• At least 3 to 5 years of experience administering enterprise CCTV/VMS platforms in a multi-site environment, such as Hikvision, Dahua, Milestone, Genetec, Axis, or similar
• Working knowledge of IP networking, PoE, NVR storage, and RAID, with the ability to troubleshoot system failures
• Experience with investigative footage management and chain-of-custody procedures
• Working knowledge of the Data Privacy Act of 2012 as it applies to CCTV operations
• Strong written communication skills for incident reports, Corrective Action Plans, and findings reports
• Experience in BPO, shared services, or other multi-site operations with client-facing security obligations, an advantage
• Experience designing or migrating to a consolidated or cloud-based VMS, an advantage
• Experience with vendor management and RFP support, an advantage
• Certifications such as Milestone Certified Engineer, Genetec certification, CompTIA Network+, or ASIS PSP, an advantage

Your Daily Tasks

Keep the CCTV Estate Running

• Own the day-to-day operation of all CCTV platforms and restore service promptly when cameras or systems fail

Manage the Platforms

• Administer 5-6 CCTV/VMS platforms across all locations, including user access, camera configuration, firmware, and patch schedules
• Conduct daily health checks on camera status, recording status, and storage capacity and document the results
• Maintain a live asset register covering camera ID, location, platform, coverage area, installation date, warranty, and vendor

Respond to Outages

• Detect and log camera or system failures and notify BCP, Facilities, and the affected site lead
• Issue an initial Corrective Action Plan within four business hours of detection, including probable root cause, interim coverage, fix owner, and target date
• Coordinate vendors and Facilities on repairs, track each case through closure, and confirm recording restoration
• Report recurring failures and trends monthly, including the coverage exposure associated with each issue

Protect Footage Integrity and Retention

• Ensure all recordings remain complete, secure, and retained for the required period
• Enforce retention periods established by company policy, client contracts, and applicable law, including the Data Privacy Act of 2012
• Verify recordings for completeness, time synchronization, and tamper evidence and flag gaps immediately
• Preserve and export footage under chain-of-custody controls for investigations, legal holds, and client requests
• Maintain auditable access and export logs and support internal and client audits

Deliver Footage Research and Analysis

• Convert legitimate footage requests into clear findings and route identified issues to the appropriate action owner

Answer Requests on Time

• Acknowledge requests upon receipt and deliver findings within 24 hours, Monday to Friday
• Apply the response timeline to weekend requests beginning on the next business day
• Validate each request against the approval matrix before release and confirm privacy requirements and legitimate purpose
• Produce concise findings reports with timelines, stills, observations, and footage limitations

Coordinate Follow-Through

• Escalate safety, security, policy, or facility issues identified in footage to HR, Facilities, IT, Legal, Compliance, BCP, or site leadership
• Track each escalation through closure and document the outcome

Design the Consolidated CCTV Architecture

• Build the business case for a simpler, more resilient CCTV environment
• Assess existing platforms based on coverage, reliability, cost, licensing, storage, and integration
• Recommend a target-state CCTV architecture with consolidation options, costs, risks, and a phased migration plan
• Support vendor evaluations and RFP activities with Procurement
• Document standard operating procedures for recurring tasks to maintain operational continuity
• Train and maintain at least one designated backup resource for health checks and urgent footage requests
• Report monthly to the Senior Manager, BCP on uptime, outages, requests, and escalations

Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."