CCNA Network Support Engineer: WAN/LAN & Observability

ARBEIT INFOTECH INC.; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

ARBEIT INFOTECH INC. is seeking a CCNA Network Support professional to deliver proactive first-level network support for WAN, wired/wireless LAN and voice networks, assist with deployments, and monitor network health from our Metro Manila site.

You will handle incidents, assist in testing, monitor devices with leading tools, document outages and SLA performance, and support on-site visits to regional offices with travel arranged.

Qualifications

• Current and valid Cisco CCNA certification.
• Graduate of a 4-year IT-related degree.
• At least forty (40) hours of networking-related technical training within the last three (3) years.
• At least one (1) year of experience in first-level wired and/or wireless LAN support.
• Background in Cisco device configuration, SD-WAN, video/web conferencing, network monitoring (e.g., WhatsUp Gold, Cisco Prime Infrastructure) and IT service management tools.
• Trained and knowledgeable in the operation of Cisco ACI, FSO and DNA Center.
• Willingness to sign an individual CNDA, follow Client’s House Rules and observe on-site health and safety measures.

Responsibilities

• Handle first-level service requests and incidents: configuration, deployment and installation, decommissioning, troubleshooting and preventive maintenance.
• Assist in pre- and post-implementation testing, hardware acceptance and user acceptance testing.
• Monitor network devices, services and applications using client’s monitoring tools. Prepare periodic reports on link utilization, response time and device availability.
• Operate and analyze Cisco ACI, DNA Center and Full Stack Observability (FSO), and support incident troubleshooting with them.
• Immediately escalated outages to ITIOD-NOU Supervisors. Coordinate with client’s departments, telecom providers, the Service Provider PMT and the CCNP team.
• Write incident reports (outage, root cause, resolution, duration) and track incidents against SLA.
• Perform routine operations: update the ITSM ticketing system, administer monitoring tools and IP Address Management, maintain the device inventory and network diagrams, and prepare monthly reports.
• Perform semi-annual preventive maintenance and on-site support at Regional Offices and Branches (up to 1,140 man-days allotted). Travel and accommodation are arranged by the company.
• Follow attendance and SLA response-time standards, and use the biometric time-recording system.

Skills

Networking

Troubleshooting

Customer communication

Education

4-year IT-related degree

Tools

Cisco ACI

DNA Center

Full Stack Observability (FSO)

WhatsUp Gold

Cisco Prime Infrastructure

SD-WAN

ITSM tools

Job description

ARBEIT INFOTECH INC. is seeking a CCNA Network Support professional to deliver proactive first-level network support for WAN, wired/wireless LAN and voice networks, assist with deployments, and monitor network health from our Metro Manila site.

You will handle incidents, assist in testing, monitor devices with leading tools, document outages and SLA performance, and support on-site visits to regional offices with travel arranged.