CCAI Contact Center Strategy Lead

8005 Accenture Inc Company

Taguig

On-site

PHP 1,800,000 - 3,200,000

Full time

11 days ago

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Job summary

Accenture Strategy & Consulting in the Philippines seeks a seasoned Google CCAI solutions expert to drive CX design across marketing, sales and service, delivering high-impact transformations.

Lead with design thinking, collaborate with global teams, and shape Gen AI implementation strategies that deliver measurable improvements in customer experience and business performance.

This role requires deep domain expertise, excellent communication and a track record of delivering end-to-end CX programs.

Job description

Accenture Strategy & Consulting in the Philippines seeks a seasoned Google CCAI solutions expert to drive CX design across marketing, sales and service, delivering high-impact transformations.

Lead with design thinking, collaborate with global teams, and shape Gen AI implementation strategies that deliver measurable improvements in customer experience and business performance.

This role requires deep domain expertise, excellent communication and a track record of delivering end-to-end CX programs.

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