Global Google CCAI Contact Center Solutions Lead

Accenture

Pateros

On-site

PHP 1,500,000 - 2,500,000

Full time

6 days ago

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Benefits offered by this job

Cross-country relocation

Job summary

Accenture Strategy & Consulting in the Philippines invites you to join its Google CCAI-focused practice. You will design and implement CX transformation initiatives across marketing, sales and service, leveraging Dialogflow CX, Insights CX and Gen AI to drive customer experience and business value.

You will lead workshops, shape operating models and CCaaS migrations, and collaborate with global teams to deliver high-impact CX solutions for multinational clients.

Qualifications

13+ years of experience with Google CCAI solutions (Dialogflow, Insights).
Experience working with business stakeholders across geographies.
Ability to manage high-paced, complex CX projects and understand CX processes.

Responsibilities

Lead design and delivery of CX solutions using Google CCAI and related tools.
Co-Lead the Google Contact Center Offering and drive market demand.
Lead design-thinking workshops and shape Gen AI implementation strategy.
Perform CX capability assessments and co-create CX roadmaps.
Formulate CX target operating models and component architectures.
Translate business requirements into technical solutions with stakeholders.

Skills

Google CCAI

Dialogflow CX

Gen AI

CX management

CCaaS

Tools

Google Cloud

Genesys

Amazon Connect

Avaya

Cisco

Job description

You will lead workshops, shape operating models and CCaaS migrations, and collaborate with global teams to deliver high-impact CX solutions for multinational clients.

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