Contact Center AI (CCAI) Solution Consultant / Manager

Bravissimo Resourcing Inc.; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Paid Holidays

HMO

Job summary

A leading technology consultancy in Taguig is looking for an experienced Solution Architect to design and deliver cutting-edge CX solutions using the Google CCAI suite and Gen AI technologies. The ideal candidate will have over 5 years of experience with Google solutions and a strong consulting background, focusing on strategic thinking and global collaboration. This full-time role offers a performance bonus, 13th month pay, and comprehensive benefits.

Qualifications

• 5+ years experience in Google CCAI solutions.
• Deep knowledge of Dialogflow CX and analytics via Insights.
• Experience with Vertex AI and Google Gemini.

Responsibilities

• Design and deliver end-to-end CX solutions using Google CCAI suite.
• Lead workshops for Gen AI implementation strategy.
• Work within large global team environments.

Skills

Google CCAI solutions

Dialogflow CX

Vertex AI

Storyboarding

Analytical skills

Education

Bachelor's degree

Tools

Google CCAI suite

Genesys

Amazon Connect

Avaya

Conversational AI tools

Job description

Job Overview

Negotiable

On-site - Taguig | 5-10 Yrs Exp | Bachelor | Full-time

Key Responsibilities

• Solution Architecture: Design and deliver end-to-end CX solutions using the Google CCAI suite (Dialogflow CX, Agent Assist, Insights) and Google Gen AI (Vertex AI, Gemini, Playbooks, and LLM-based modeling).
• Strategy & Design Thinking: Lead innovative workshops with clients to shape their Gen AI implementation strategy, focusing on business value and superior customer experience.

Qualifications

• Technical Expertise: 5+ years of experience with Google CCAI solutions. Deep knowledge of Dialogflow CX and creating meaningful analytics via Insights is mandatory.
• Gen AI Mastery: Hands-on experience with Vertex AI, Google Gemini, Decibel, and LLM-based Agent Assist.
• Consulting Background: Proven track record in storyboarding and "compelling storytelling" for C-level and Board-level stakeholders.
• Platform Knowledge: Experience with CCaaS platforms (Genesys, Amazon Connect, Avaya, etc.) and other Conversational AI tools (Lex, Watson, or Nuance) is highly preferred.
• Strategic Mindset: Ability to work through ambiguity with an exploratory mindset and strong analytical skills.
• Global Collaboration: Experience working within large, complex global team environments and managing stakeholders across multiple geographies.

Employee Recognition and Benefits

• Performance Bonus
• 13th Month Pay, Paid Holidays
• HMO