Cashier Cage

Melco Resorts & Entertainment; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking a Cashier, Cage to manage monetary transactions across Chip Bank, Front Window and Main/Cheque Bank areas. You will ensure fast, accurate service while maintaining high security and regulatory compliance.

Ideal candidates have customer service experience and cash handling skills, with a college-level background in Finance or Banking. Teamwork, reliability, and adherence to internal controls are essential for success.

Qualifications

• Experience in customer service and cash handling.
• College level in Finance or Banking preferred.
• Familiarity with gaming or banking regulations is a plus.

Responsibilities

• Provides professional, prompt service to customers in a secure Cage environment.
• Performs cash and chip transactions accurately across Chip Bank, Front Window and Main/Cheque Bank.
• Ensures compliance with PAGCOR regulations and Internal Control policies.
• Maintains accurate records; communicates shift hand-overs and balance at end of shift.

Skills

Customer service

Cash handling

Banking experience

Education

College level (Finance or Banking)

Job description

Job Description:

REQ14790 Cashier, Cage (Open)

POSITION SUMMARY:

The Cashier, Cage is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.

PRIMARY RESPONSIBILITIES:

Generic to all Cage functions:

Ensures the provision of professional and timely service to our customers, maintaining a current knowledge of the Melco Resorts complex and facilities.

Ensures all duties are performed in strict compliance with relevant policies and procedures (i.e. Philippine Government (PAGCOR) regulations, Internal Control statement (ICS) Policies and procedures etc.).

Consistently seeks to develop a trusting relationship and working rapport with team members and ensures a positive approach to work, whilst assisting with the training of new and existing staff.

Chip Bank Duties:

Assumes responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance.

Transactions include but are not limited to, verification of chip validity, table fills and credits, chip transfers and chip rotation.

Associated administrative duties.

Liaises with Cage management with regard to ordering and destruction of gaming chips.

Front Window duties:

Assumes responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. Using Melco Resort’s operating system to perform various transactions and services. Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service. Performs financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency, travellers cheques and cashless gaming redemption

Main/Cheque Bank duties:

Assumes responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance. Performs financial/monetary transactions for our customers including but not limited to, preparation of banking - cash, cheques, credit card, verification of cashless gaming and foreign currency etc. Maintains accurate records pertaining to the various accounts held by our customers. Liaises with Count Team management relating to the “buys” of various “drops”. Prepares and disseminates daily reports as required for financial reporting purposes.

KEY PERFORMANCE INDICATORS:

• Consistency in the delivery of established service standards
• Constructive relationships are built with customers and team members
• Accurate demonstration of product knowledge
• Strict adherence to (PAGCOR) regulations and Internal Control Statement Policies and Procedures etc.
• Transactions performed in a timely and accurate manner
• Attention to detail

QUALIFICATIONS:

Experience

• Previous customer service and cash handling experience, preferable from within the Gaming or Banking industry

Education

• College level, preferable in Finance or Banking related fields

Skills / Competencies

• Adopts and implements new approaches and practices to meet changing circumstances

Other Attributes

• Adheres to, and supports the Company’s Vision & Values Displays a high commitment to improving customer service.
• Motivates others to achieve business objectives and common goals
• Is motivated to achieve business objectives and common goals
• Encourage people to work as a team. Is trustworthy, well presented, outgoing and highly motivated.
• Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function.
• Achieves agreed objectives and accepts accountability for results
• Has proven employee, customer and banking orientation