Branch Operations Associate - Cash Services (Provincial)

East West Banking Corporation; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

East West Banking Corporation is seeking Branch Operations Associates to ensure the accuracy, timeliness, and security of cash servicing operations across deposits, pick-ups, and ATM replenishments. You will support cash handling, documentation, and service quality within an onsite role.

The position emphasizes detailed operations, security compliance, and teamwork to maintain high service standards and reliability for customers across branches.

Qualifications

• Bachelor's degree in Finance, Accountancy, Banking or related field.
• 2+ years of relevant experience in customer service, accounting, or finance.
• High attention to detail and accuracy in cash handling and documentation.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Handle deposit pick-ups, cash deliveries, store cash requirements, and ATM replenishments with accuracy and security.
• Oversee cash handling: balancing, vault management, documentation, and secure bag preparation.
• Lead armored car operations: plan trips, monitor cash-in-transit, ensure compliance with insurance.
• Maintain complete transaction records, deposit slips, and agreements with strict procedure adherence.
• Coordinate with CSD officers, service providers, and security partners to resolve issues and uphold safety.
• Provide excellent client service by addressing inquiries and supporting other CSD units as needed.

Skills

Attention to detail

Strong communication

Integrity

Teamwork

Education

Bachelor's Degree in Finance/Accountancy/ Banking

Job description

About The Job

Location:

• Luzon - Cabanatuan, Nueva Ecija / Cauayan, Isabela / Lipa, Batangas
• Visayas - Bacolod, Negros Accidental

Corporate Title: RF

Work Arrangement: Onsite

Our Cash Services Department is looking for detail-oriented and reliable professionals to join us as Branch Operations Associates.

In this role, you will play a key part in ensuring the accuracy, timeliness, and security of cash servicing operations across deposit pick‑ups, store cash requirements, and ATM replenishments.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you’re just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Handle deposit pick‑ups, cash deliveries, store cash requirements, and ATM replenishments with accuracy, timeliness, and security.
• Oversee cash handling processes including balancing, vault management, documentation, and preparation of secured cash bags.
• Lead armored car operations, including trip planning, monitoring cash‑in‑transit, and ensuring compliance with insurance coverage.
• Maintain and file complete transaction records, deposit slips, and agreements while ensuring strict adherence to cash operating procedures.
• Coordinate with CSD officers, service providers, and security partners to resolve operational concerns and uphold safety standards.
• Provide excellent client service by addressing inquiries, ensuring service commitments, and supporting other CSD units as needed.

What We’re Looking For

• Bachelors Degree in Finance, Accountancy, Banking, or other related courses
• Minimum of 2 years relevant experience in customer service, accounting, finance, or related roles
• Strong attention to detail, accuracy, and compliance in handling cash and documentation
• Good communication and interpersonal skills with the ability to work effectively in teams
• High level of integrity and commitment to operational security and service excellence

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide your professional growth