Case Management Assistant

MicroSourcing; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Flexible work arrangements

Career growth

Inclusive team

Job summary

MicroSourcing is a premier offshore provider of managed services in the Philippines, with over 9,000 professionals across 13 delivery centers. The Case Management Assistant role is onsite in Eastwood, Quezon City, supporting investigators with affidavits, witness tracking, and case-file organization.

Work setup is onsite night shift; the role emphasizes data confidentiality, deadline tracking, and timely ROI submissions, with opportunities for growth and ongoing learning within a collaborative

Responsibilities

• Assist in identifying and tracking witnesses for each accepted claim.
• Prepare, format, and send out affidavit templates; follow up to ensure timely return of signed affidavits.
• Organize and label exhibits in compliance with EEO case formatting standards (e.g., 1‑A, 1‑B).
• Support the Investigator in reviewing affidavits for completeness and consistency.
• Maintain and update the Table of Contents (TOC) for each case file; ensure files are arranged in chronological order.
• Track deadlines and deliverable schedules to support the timely submission of the Report of Investigation (ROI).
• Assist in performing quality control and preparing investigative files for final submission.
• Maintain confidentiality and data security protocols in handling sensitive case information.
• Perform other administrative or research-related tasks as assigned by the Investigator or Team Manager.

Job description

Discover your 100% YOU with MicroSourcing!

Case Management Assistant

Work setup: Onsite | Night shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Assist in identifying and tracking witnesses for each accepted claim.
• Prepare, format, and send out affidavit templates; follow up to ensure timely return of signed affidavits.
• Organize and label exhibits in compliance with EEO case formatting standards (e.g., 1‑A, 1‑B).
• Support the Investigator in reviewing affidavits for completeness and consistency.
• Maintain and update the Table of Contents (TOC) for each case file; ensure files are arranged in chronological order.
• Track deadlines and deliverable schedules to support the timely submission of the Report of Investigation (ROI).
• Assist in performing quality control and preparing investigative files for final submission.
• Maintain confidentiality and data security protocols in handling sensitive case information.
• Perform other administrative or research‑related tasks as assigned by the Investigator or Team Manager.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply