Cards Product Owner

Globe Telecom, Inc.; Caloocan; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Career growth

Flexible compensation

Benefits package

Job summary

GCash is seeking a Cards Product Owner to drive end-to-end design, development, and lifecycle management of card products. You will own the roadmap for issuance, embossing, network integrations, and CMS enhancements, collaborating with engineering, operations, and external partners to deliver compliant, commercially viable card solutions.

The role focuses on growing the card portfolio, improving cardholder experience, and ensuring timely, efficient delivery across multiple workstreams.

Qualifications

• Experience in card product management or ownership.
• Familiarity with CMS, issuance, and network integrations.
• Knowledge of BSP/AML regulations is a plus.

Responsibilities

• Drive end-to-end card product roadmap and delivery.
• Collaborate with cross-functional teams and vendors.
• Ensure compliant, customer-centric card solutions.
• Improve activation, onboarding, and self-service journeys.
• Monitor performance and drive improvements.

Skills

CMS knowledge

Card issuance

Payment network integration

Regulatory compliance

Agile/Scrum

Stakeholder management

Vendor management

UX principles

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! The Cards Product Owner is responsible for driving the end-to-end design, development, and lifecycle management of card products within the Cards Business Group. This role leads product roadmap execution across card issuance, embossing, payment network integrations, and card management system (CMS) enhancements. Working closely with cross-functional teams, technology partners, and external vendors, the Cards Product Owner ensures the delivery of customer-centric, commercially viable, and compliant card solutions. The role aims to drive card portfolio growth, improve cardholder experience, and deliver product enhancements on time while maintaining operational efficiency and regulatory compliance.

Product Strategy and Roadmap Execution

Drive the development and execution of the card product roadmap, covering card issuance, embossing, payment network integrations, and new product features. Evaluate product value propositions, develop business cases, and prioritize product enhancements based on customer needs, business objectives, and market opportunities. Conduct competitive benchmarking and user experience reviews to identify opportunities to improve card products and cardholder journeys. Support initiatives that drive card portfolio growth, card activation, product adoption, and interchange and fee revenues.

Product Development and Delivery

Manage and prioritize the product backlog, including user stories, epics, system enhancements, defects, and integrations. Develop detailed user stories and collaborate on Product Service Design (PSD) documentation to communicate product requirements and functional specifications to engineering and business teams. Partner with Squad, Tribe, and Portfolio leadership to ensure product deliverables are completed on schedule, meet agreed specifications, and address dependencies and risks. Collaborate with Scrum Masters and cross-functional teams to facilitate Agile ceremonies and support the delivery of CMS and front-end enhancements. Oversee multiple workstreams and coordinate with vendors and technology partners to support successful product implementation.

Customer Experience and Journey Optimization

Map and optimize end-to-end cardholder journeys across digital channels and back-end systems, including the mobile application, card management system, and payment processors. Identify opportunities to improve card onboarding, activation, and self-service management experiences. Partner with Customer Experience Management (CXM), Product Operationalization, and Card Operations teams to ensure operational readiness for new features and product launches. Develop and coordinate support workflows, training materials, and launch procedures to facilitate seamless product implementation and adoption.

Stakeholder, Vendor, and Compliance Management

Work closely with Risk, Compliance, Finance, Operations, Engineering, and commercial teams to incorporate regulatory, payment network, and business requirements into product development. Manage relationships and coordinate deliverables with external partners, including card embossing vendors, payment processors, and card networks. Ensure product features and implementations align with applicable regulatory requirements, payment network standards, and internal policies. Monitor product issues, operational defects, and system dependencies, coordinating with relevant teams to drive timely resolution.

Product Performance and Continuous Improvement

Monitor product performance and identify opportunities to improve card activation, adoption, customer satisfaction, and revenue generation. Support initiatives to improve cardholder satisfaction and reduce operational defects through structured problem-solving and root-cause analysis. Track product delivery milestones, risks, and dependencies to ensure successful and timely launches. Drive continuous improvements across card products, processes, and customer experiences.

We are looking for:

• Proven experience in card product management, product ownership, or payment system implementation.
• Strong knowledge of Card Management Systems (CMS), card issuance processes, and payment network integrations, preferably involving Visa, Mastercard, and BancNet.
• Familiarity with applicable regulatory frameworks and compliance requirements, including Bangko Sentral ng Pilipinas (BSP) regulations and Anti-Money Laundering Council (AMLC) requirements.
• Experience managing product roadmaps, backlogs, user stories, business requirements, and end-to-end product delivery.
• Understanding of user experience (UX) principles, particularly for card onboarding, activation, and self-service management.
• Strong project management skills, with the ability to manage multiple workstreams, delivery schedules, dependencies, and external vendors.
• Demonstrated ability to collaborate with cross-functional stakeholders across Product, Engineering, Risk, Compliance, Finance, and Operations.
• Working knowledge of Agile and Scrum methodologies and experience participating in Agile product development ceremonies.
• Strong analytical thinking, structured problem-solving, and root-cause analysis skills, particularly in addressing card issuance and payment processing issues.
• Excellent communication, negotiation, stakeholder management, and presentation skills, including the ability to communicate product requirements and recommendations effectively.
• A strong customer-centric mindset, with a focus on delivering compliant, commercially viable, and high-quality card products.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines. Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones. GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’. G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e-money issuer responsible for the digital payments and electronic money activities in the GCash app. Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions. Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey. BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.