Car Park Support Specialist (Hybrid)

EnableSME, Inc.; Eastern Manila District; Ibrido; PHP 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and life insurance starting Day

Leave credits (19)

Career advancement

Company laptop

Pasig office location

Profit-sharing (5-year loyalty)

In-house learning & development

Descrizione del lavoro

enablesGROUP is seeking an Administration Coordinator in Ortigas, Pasig, PH to support customer enquiries and help manage car park operations. You will handle inquiries via intercom, toll-free lines, and email, identify issues, and coordinate with teams and partners to ensure timely resolutions.

This role emphasizes customer focus, professional communication, and problem-solving, with hybrid work, Monday–Friday schedules, and opportunities for career advancement and ongoing learning through

Competenze

• 2–3 years of experience in a customer service or contact centre environment.
• Experience supporting Australian, US, or New Zealand customers is highly preferred.
• Strong verbal and written communication skills, with the ability to engage professionally with customers and stakeholders.

Mansioni

• Respond to customer enquiries through intercom systems, toll-free numbers, and email regarding car park information, equipment faults, and service-related concerns.
• Identify customer needs, troubleshoot issues, and provide accurate resolutions while aiming for first-contact resolution.
• Deliver professional, courteous, and customer-focused assistance to both internal and external customers.
• Log, classify, and document all incoming calls, enquiries, and service requests in the appropriate systems.
• Prepare accurate daily reports and ensure all required reports are submitted within client deadlines.
• Assess enquiries and elevate unresolved or technical concerns to the appropriate teams or service partners.
• Monitor outstanding requests and proactively contact customers with updates on their concerns or resolution progress.
• Maintain ownership of customer issues until they are properly addressed and resolved.
• Identify recurring issues, service gaps, and outdated processes, escalating opportunities for operational improvement.
• Collaborate with colleagues, management, and external partners to ensure efficient customer support.
• Participate in additional tasks and projects to support overall Control Centre performance.

Conoscenze

Customer service

Communication

Multitasking

Intercom

Ticketing systems

Strumenti

Ticketing systems

Microsoft Office

Descrizione del lavoro

enablesGROUP is seeking an Administration Coordinator in Ortigas, Pasig, PH to support customer enquiries and help manage car park operations. You will handle inquiries via intercom, toll-free lines, and email, identify issues, and coordinate with teams and partners to ensure timely resolutions.

This role emphasizes customer focus, professional communication, and problem-solving, with hybrid work, Monday–Friday schedules, and opportunities for career advancement and ongoing learning through