Hybrid Helpdesk Coordinator — Night Shift & Career Growth

MicroSourcing; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage

Paid time-off

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Ortigas, Pasig is seeking a Helpdesk Coordinator to be the first point of contact for incoming requests, log tickets, and coordinate with engineers across tiers. This hybrid, night-shift role requires fluent English, strong client-facing skills, and solid IT basics.

Join a diverse, fast-paced team with opportunities for growth and a supportive work culture. Be part of a company that values inclusion and professional development, offering competitive rewards and comprehensive

Qualifications

• Fluent English required (written and spoken).
• Strong client-facing capability over the phone with international clients.
• Entry-level IT engineer or technical helpdesk background.
• Foundational IT concepts like desktop support and basic networking.

Responsibilities

• Serve as the primary first point of contact for all help desk calls.
• Log detailed tickets for voice requests and process Datto tickets; send acknowledgments within 15 minutes.
• Evaluate and categorize tickets to route to Tier 1–3 engineers based on capacity/skill.
• Coordinate engineer calendars and monitor on-site travel times; update clients on ETAs.
• Conduct post-service check-ins to verify resolution and ensure accurate time-tracking.

Skills

Fluent English

Phone presence

Customer-facing

IT basics

Tools

Ticketing systems

Job description

MicroSourcing in Ortigas, Pasig is seeking a Helpdesk Coordinator to be the first point of contact for incoming requests, log tickets, and coordinate with engineers across tiers. This hybrid, night-shift role requires fluent English, strong client-facing skills, and solid IT basics.

Join a diverse, fast-paced team with opportunities for growth and a supportive work culture. Be part of a company that values inclusion and professional development, offering competitive rewards and comprehensive