Customer Service Representative (Carpark Operator)

EnableSME, Inc.; Eastern Manila District; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health and life insurance starting Day

Leave credits (19)

Career advancement

Company laptop

Pasig office location

Profit-sharing (5-year loyalty)

In-house learning & development

Job summary

enablesGROUP is seeking an Administration Coordinator in Ortigas, Pasig, PH to support customer enquiries and help manage car park operations. You will handle inquiries via intercom, toll-free lines, and email, identify issues, and coordinate with teams and partners to ensure timely resolutions.

This role emphasizes customer focus, professional communication, and problem-solving, with hybrid work, Monday–Friday schedules, and opportunities for career advancement and ongoing learning through

Qualifications

• 2–3 years of experience in a customer service or contact centre environment.
• Experience supporting Australian, US, or New Zealand customers is highly preferred.
• Strong verbal and written communication skills, with the ability to engage professionally with customers and stakeholders.

Responsibilities

• Respond to customer enquiries through intercom systems, toll-free numbers, and email regarding car park information, equipment faults, and service-related concerns.
• Identify customer needs, troubleshoot issues, and provide accurate resolutions while aiming for first-contact resolution.
• Deliver professional, courteous, and customer-focused assistance to both internal and external customers.
• Log, classify, and document all incoming calls, enquiries, and service requests in the appropriate systems.
• Prepare accurate daily reports and ensure all required reports are submitted within client deadlines.
• Assess enquiries and elevate unresolved or technical concerns to the appropriate teams or service partners.
• Monitor outstanding requests and proactively contact customers with updates on their concerns or resolution progress.
• Maintain ownership of customer issues until they are properly addressed and resolved.
• Identify recurring issues, service gaps, and outdated processes, escalating opportunities for operational improvement.
• Collaborate with colleagues, management, and external partners to ensure efficient customer support.
• Participate in additional tasks and projects to support overall Control Centre performance.

Skills

Customer service

Communication

Multitasking

Intercom

Ticketing systems

Tools

Ticketing systems

Microsoft Office

Job description

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 19 leave credits for vacation and emergencies!

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Administration Coordinator Location: Ortigas, Pasig, PH Work Schedule: Monday to Friday, Shifting work hours (Hybrid | 3x Onsite, 2x WFH)

Job Summary

We are looking for a customer-focused Car Park Control Centre Operator to provide assistance and support to customers experiencing car park-related concerns.

In this role, you will handle incoming enquiries through intercom systems, toll-free calls, and email. You will be responsible for identifying customer concerns, providing accurate information, troubleshooting issues, and ensuring that enquiries are resolved promptly and professionally.

You will also monitor outstanding cases, coordinate with relevant teams or service partners, and take ownership of customer concerns until an appropriate resolution is provided.

Key Responsibilities

• Respond to customer enquiries through intercom systems, toll-free numbers, and email regarding car park information, equipment faults, and service-related concerns.

• Identify customer needs, troubleshoot issues, and provide accurate resolutions while aiming for first-contact resolution.

• Deliver professional, courteous, and customer-focused assistance to both internal and external customers.

• Log, classify, and document all incoming calls, enquiries, and service requests in the appropriate systems.

• Prepare accurate daily reports and ensure all required reports are submitted within client deadlines.

• Assess enquiries and elevate unresolved or technical concerns to the appropriate teams or service partners.

• Monitor outstanding requests and proactively contact customers with updates on their concerns or resolution progress.

• Maintain ownership of customer issues until they are properly addressed and resolved.

• Identify recurring issues, service gaps, and outdated processes, escalating opportunities for operational improvement.

• Collaborate with colleagues, management, and external partners to ensure efficient customer support.

• Participate in additional tasks and projects to support overall Control Centre performance.

What We're Looking For

• At least 2–3 years of experience in a customer service or contact centre environment.

• Experience supporting Australian, US, or New Zealand customers is highly preferred.

• Strong verbal and written communication skills, with the ability to engage professionally with customers and stakeholders.

• Excellent listening, analytical, troubleshooting, and problem-solving skills.

• Ability to communicate effectively through intercom systems, including handling situations where audio quality may be challenging.

• Experience using customer service platforms, ticketing systems, or proprietary software.

• Intermediate to advanced proficiency in Microsoft Office applications and call-tracking tools.

• Strong organisational and multitasking skills, with the ability to manage multiple enquiries in a fast-paced environment.

• Customer-focused mindset with patience, empathy, accountability, and a commitment to providing timely resolutions.

• Ability to work collaboratively with internal teams, management, and external service partners.

• Willingness to take on additional responsibilities and operational projects when required.

Nice to Have

• Experience using SimPRO or other ticketing and service management systems.

• Previous experience as a Subject Matter Expert (SME) or in a higher support role.

• Experience in remote monitoring, parking operations, or the parking industry.

• Background supporting technical, equipment-related, or facilities management enquiries.