Canada TLM Senior Team Leader

adpinternalcareers; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

ADP is seeking a leader in Makati to oversee daily operations, mentor the team, and drive delivery quality. You will evaluate performance, implement development plans, and partner with multiple groups to share best practices. Flexibility to participate in strategic initiatives and peak-season overtime is expected.

Required: at least 5 years of related work experience and 3+ years of leadership experience. Bachelor’s degree or equivalent experience.

Qualifications

• Lead daily activities and ensure priorities align with goals.
• Train and mentor team members and develop individual development plans.
• Evaluate associate performance, conduct appraisals, and administer corrective action.
• Collaborate with other groups to establish best practices and act as a business partner.

Responsibilities

• Lead daily activities and ensure deadlines are met.
• Provide mentorship and training to team members and plan development.
• Conduct performance appraisals and implement improvement plans.
• Serve as internal consultant to align with strategic goals.

Skills

Leadership

Team Management

Coaching & Mentoring

Performance Evaluation

Process Improvement

Education

Bachelor's degree

Job description

Lead daily activities.

You will provide leadership, guidance, and direction to team members. You will ensure work is prioritized to meet overall goals and is delivered on time with attention to quality standards. You will act as a backup for the Operations Manager. In that capacity, you will oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions.

Train and Mentor.

You will train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval.

Evaluate Staff.

You will evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. You will have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities.

Partner Internally.

Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices.

Flex.

As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.

At least 5 years of related work experience.

You have led and inspired people for at least 3 years.

You can work overtime hours during peak seasons.

Bachelor's degree or relative experience.