Canada SMB CS Team Leader

adpinternalcareers; Makati; On-site; PHP 446,000 - 725,000; Full time

Job summary

ADP Internal Careers in Manila area seeks a results-driven Team Leader to supervise and mentor a group of associates, guiding them to meet company objectives. You will provide training, set timelines, delegate tasks, and foster a cohesive, high-performing team.

You should demonstrate strong interpersonal and negotiating skills, excellent communication, and the ability to drive day-to-day operations while maintaining a positive working environment.

Qualifications

• Experience leading a team and driving performance.
• Proven ability to motivate and develop associates.
• Strong communication and training capabilities.
• Conflict resolution and negotiation skills.

Responsibilities

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Computer literate.
• Strong organizational skills to give the team direction.

Skills

Team motivation

Interpersonal skills

Communication

Leadership

Training

Negotiation

Job description

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of associates to achieve the organizations objectives. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential.

To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.

Team Leader Responsibilities

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Computer literate.
• Strong organizational skills to give the team direction.