Call Taker / Dispatch (CSR)

MicroSourcing; Parañaque; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one + one/s

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative for onsite work at Harton Corporate Center, Baclaran Parañaque. You will answer client inquiries by phone or email, support products and services, and follow procedures to resolve issues.

The role emphasizes strong English communication, a fast learning curve, and the ability to work varied hours, including holidays and weekends. Onsite setup offers healthcare benefits and performance bonuses.

Qualifications

• Proven ability to communicate clearly in Business English.
• Experience in customer support or similar roles, with CRM usage.
• Analytical mindset and fast learning in a fast-paced environment.
• Ability to handle varied hours including holidays and weekends.

Responsibilities

• Respond to clients via phone or email for product/service support.
• Identify ways to improve customer experience and resolve issues within procedures.
• Perform admin tasks, inbound/outbound calling, and data entry for new accounts/sites.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets.

Skills

Business English

CRM experience

Analytical thinker

Fast learner

Stress tolerance

Team player

Tools

CRM tools

Data entry software

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: Harton Corporate Center, Baclaran Parañaque

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
• Escalate questions and issues to supervisor.

What You Need

Non-negotiables

• Strong written and verbal communication skills. Business English Proficiency required
• Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
• A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
• Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred Skills/expertise

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy
• Experience in front of house contact centre setup and so as back-office admin work preferred.
• Showcasing or possessing a positive attitude

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply