Call Taker / Dispatch

MicroSourcing; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Dispatcher / Call Taker to join our hybrid team at Harton Corporate Center, Parañaque City. You will coordinate patient movement, bookings, and transport data while maintaining service levels and safety standards.

The role requires strong English communication, good computer skills, and a proactive approach to scheduling. You will enter data into the WM1 Booking system, plan crews, and liaise with Rosters to optimize resources, contributing to

Qualifications

• Very good level of computer literacy.
• Minimum typing speed of 30 wpm.
• Very good level of verbal and written English communication skills.
• Strong problem-solving and negotiation skills.

Responsibilities

• Manage patient movement, transport, and crews to ensure optimal clinical outcomes and meet KPIs.
• Coordinate incoming calls, handle booking procedures, enter transport data into the WM1 Booking system.
• Plan and dispatch bookings efficiently while collaborating with Rosters to optimize crewing configurations.
• Prepare daily caseload reports, compile stakeholder data, and elevate customer complaints or noteworthy incidents.
• Comply with dispatch procedures, Group HSE policies, and safety directives to manage operational risks.

Skills

Computer literacy

Typing 30 wpm

English communication

Problem-solving

Negotiation

Tools

Microsoft Office (Word, Excel)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Dispatcher / Call Taker

Location: Harton Corporate Center, Parañaque City

Work setup & shift: Hybrid I Shifting Schedule

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Dispatcher / Call Taker, you will:

• Manage patient movement, transport, and crews to ensure optimal clinical outcomes and fulfill contractual KPIs.
• Coordinate incoming calls, handle booking procedures, and accurately enter transport data into the WM1 Booking system.
• Plan and dispatch bookings efficiently while collaborating with Rosters to optimize crewing configurations.
• Prepare daily caseload reports, compile stakeholder data, and elevate customer complaints or noteworthy incidents.
• Comply with dispatch procedures, Group HSE policies, and safety directives to manage operational risks effectively.

What You Need

Non-negotiables

• Very good level of computer literacy
• Minimum typing speed of 30 wpm
• Very good level of verbal and written English communication skills
• Strong problem-solving and negotiation skills

Preferred Skills/expertise

• Prior experience in a dispatch or call center environment
• Background in dealing with allied health professionals at clinical and administrative levels
• Proficiency in Microsoft Office applications (Word, Excel) with strong attention to detail
• Demonstrated ability to direct resources positively and work independently while keeping management informed
• Strong interpersonal skills with the ability to professionally represent the brand to key stakeholders

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply