Service Outbound Call Specialist (12 months) | Office Hour/ Shift Rotation

PERSOL; Santo Niño 1st; On-site; PHP 357,000 - 580,000; Full time

Job summary

PERSOL in the Philippines is seeking a data collection and survey design specialist to support robust statistical projects. The role emphasizes gathering high-quality data via interviews and online participation strategies while ensuring respondent engagement and data integrity.

You will apply modern questionnaire methods, implement sampling schemes to reduce fatigue, and deliver actionable insights with compelling visuals to stakeholders.

Qualifications

• Good tertiary qualifications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• A keen learner and self-starter.

Responsibilities

• Collect data through phone and face-to-face interviews.
• Design and implement strategies to encourage online participation.
• Utilize modern techniques to design surveys meeting organizational needs.
• Apply advanced sampling to minimize survey fatigue and ensure representativeness.
• Leverage data analytics tools to validate data quality and explore imputations for missing data.
• Analyze data and produce clear reports with visualizations for stakeholders.
• Develop dissemination strategies to raise awareness of statistical products.

Skills

Analytical skills

Communication skills

Interpersonal skills

Self-motivation

Education

Tertiary qualifications

Job description

Key Responsibilities:

• Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction

• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates

• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency

• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data

• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data

• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders

• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments

Job Requirements:

• Good tertiary qualifications

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• A keen learner and self-starter
  

We regret to inform that only shortlisted candidates will be notified.