Call Center Trainer I — Shape Skills & Impact

iQor (branded as iQor CXBPO™); Mawaque; On-site; PHP 279,000 - 468,720; Full time

Job summary

iQor in the Philippines is seeking a Training Specialist responsible for updating, enhancing, and producing training materials, aligning with call center customer service philosophy and business needs. You will conduct new hire and recurrent training, work with department leaders, tailor teaching styles, and collaborate with Quality Assurance to assess training gaps and improve curriculum.

This role requires at least a high school diploma and 1+ year training experience in a call center, with

Qualifications

• 1 or more years of training experience in call center.

Responsibilities

• Identify training needs for new hires and existing employees.
• Prepare and deliver new hire classes and ongoing training sessions.
• Update training materials and facilities for each class.
• Modify teaching style to accommodate different learning methods.
• Collaborate with Quality Assurance to assess training gaps and improve curriculum and delivery.
• Ensure adherence to company policies and confidentiality in training processes.

Skills

Training

Education

High school diploma / GED

Job description

iQor in the Philippines is seeking a Training Specialist responsible for updating, enhancing, and producing training materials, aligning with call center customer service philosophy and business needs. You will conduct new hire and recurrent training, work with department leaders, tailor teaching styles, and collaborate with Quality Assurance to assess training gaps and improve curriculum.

This role requires at least a high school diploma and 1+ year training experience in a call center, with