Strategic Call Center Operations Leader

iQor; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

iQor Philippines Laguna is seeking an Operations Leader to organize and direct day-to-day call center activities. You will train and guide supervisors, conduct capacity planning, and analyze call-center metrics to improve productivity and service levels.

Responsibilities include implementing strategic plans, monitoring performance, and driving cost-efficient processes while ensuring adherence to policies and quality standards.

Qualifications

• Minimum 5+ years of call center experience.
• Minimum 2+ years of managing supervisors in TELCO ACCT.
• High school diploma, GED, or equivalent.

Responsibilities

• Direct day-to-day call center operations to maximize productivity.
• Lead training and coaching for call center supervisors.
• Plan staffing and resource utilization to meet service levels.

Skills

Call center experience

Supervisor management

Education

High school diploma

Job description

iQor Philippines Laguna is seeking an Operations Leader to organize and direct day-to-day call center activities. You will train and guide supervisors, conduct capacity planning, and analyze call-center metrics to improve productivity and service levels.

Responsibilities include implementing strategic plans, monitoring performance, and driving cost-efficient processes while ensuring adherence to policies and quality standards.