Operations Training Specialist

iQor Philippines; Morong; On-site; PHP 300,000 - 540,000; Full time

Job summary

iQor Philippines seeks a training coordinator to update, enhance, and produce training materials for call center operations in Morong, Philippines. You will partner with department leaders, deliver new hire classes, and maintain training facilities.

You will work with QA to assess needs, implement best practices, and ensure employees acquire product knowledge, process awareness, and call handling skills.

Responsibilities

• Identify training needs for new hires and current staff.
• Lead new hire classes and prepare training materials and facilities.
• Update policies and procedures to ensure consistent customer experience.
• Modify teaching style to accommodate diverse learning methods.
• Collaborate with QA to assess training gaps and improve curriculum.

Job description

iQor Philippines seeks a training coordinator to update, enhance, and produce training materials for call center operations in Morong, Philippines. You will partner with department leaders, deliver new hire classes, and maintain training facilities.

You will work with QA to assess needs, implement best practices, and ensure employees acquire product knowledge, process awareness, and call handling skills.