Call Center Team Lead & Performance Coach

Concentrix; Mabalacat; Presencial; PHP 502.000 - 725.000; Jornada completa

Descripción de la vacante

Concentrix Philippines is seeking a capable Team Leader to supervise a group of call center associates, monitor attendance, and enforce policies in line with our standards and legal requirements.

You will coach direct reports on performance, drive KPI achievement, conduct team meetings, manage daily activities and schedules, and provide timely feedback while upholding Concentrix values and collaborating with managers to develop staff through required training.

Formación

• Associate's degree in related field.
• 2–4 years of relevant experience preferred.
• Strong communication skills (written and verbal).
• Ability to lead and coach a team to meet performance expectations.
• Willingness to work a flexible schedule.

Responsabilidades

• Supervise day-to-day activities of a group of call center associates.
• Coach direct reports on performance and provide regular feedback.
• Ensure service levels and KPIs are met.
• Communicate expectations and provide timely updates to the team.
• Conduct team meetings and organize team activities.
• Monitor attendance and adherence to policies and procedures.

Conocimientos

Leadership

Coaching

Communication

Multi-tasking

Timelines

Educación

Associate's degree in related field

Descripción del empleo

Concentrix Philippines is seeking a capable Team Leader to supervise a group of call center associates, monitor attendance, and enforce policies in line with our standards and legal requirements.

You will coach direct reports on performance, drive KPI achievement, conduct team meetings, manage daily activities and schedules, and provide timely feedback while upholding Concentrix values and collaborating with managers to develop staff through required training.