Call Center Team Lead: Coaching for Peak Performance

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 446,000 - 670,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Quezon City seeks a Team Leader for Eton to supervise a group of call center associates and drive performance against KPIs. The role focuses on coaching, attendance tracking, and timely communication of expectations.

You will develop action plans for underperformers, escalate issues when needed, and lead team meetings while staying current on internal policies and processes. This is a full-time on-site position in Quezon City.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong coaching and mentoring abilities with track record of improving performance.
• Excellent communication, time management and multitasking skills.

Responsibilities

• Supervise a group of call center associates and monitor attendance and work in line with policy and laws.
• Coach direct reports regularly to achieve KPIs and performance targets.
• Identify performance issues and develop improvement plans, including corrective actions up to termination.

Skills

Coaching and development

Performance management

Communication skills

Team leadership

Mentoring

Flexible schedule

Education

Associate's degree

Job description

Concentrix CVG Philippines, Inc. in Quezon City seeks a Team Leader for Eton to supervise a group of call center associates and drive performance against KPIs. The role focuses on coaching, attendance tracking, and timely communication of expectations.

You will develop action plans for underperformers, escalate issues when needed, and lead team meetings while staying current on internal policies and processes. This is a full-time on-site position in Quezon City.