Call Center Team Lead - Operations & Performance

Concentrix Corporation; Quezon City; On-site; PHP 360,000 - 720,000; Full time

Job summary

Concentrix is seeking a Team Leader for Eton in the Philippines to supervise a group of call center associates and drive performance against KPIs. The role requires coaching, motivation, and accountability to sustain service excellence.

The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage multiple priorities while meeting deadlines. Flexible scheduling is expected.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Ability to lead a team in multi-tasking, prioritization and meeting timelines.

Responsibilities

• Supervise a group of call center associates and monitor work and attendance.
• Coach direct reports regularly to ensure KPIs are met.
• Identify performance issues and implement improvement actions up to termination if needed.
• Ensure service levels meet contractual KPIs and financial expectations.

Skills

Coaching

Leadership

Communication

Attendance monitoring

Multi-tasking

Education

Associate's degree

Job description

Concentrix is seeking a Team Leader for Eton in the Philippines to supervise a group of call center associates and drive performance against KPIs. The role requires coaching, motivation, and accountability to sustain service excellence.

The ideal candidate holds an Associate's degree with 2–4 years of relevant experience, strong communication skills, and the ability to manage multiple priorities while meeting deadlines. Flexible scheduling is expected.