Customer Service Representative JUNE 15 START

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is hiring a Customer Service Representative for an on-site role in Taguig. No experience is required, and a Bachelor’s degree is preferred. The position is full-time with flexible hours and HMO benefits.

Responsibilities include answering inquiries, providing basic technical support, de-escalating difficult interactions, and striving for first call resolution. Read More for more details.

Qualifications

• Bachelor's degree required.
• No prior experience required.
• Strong communication and customer-service skills are essential.

Responsibilities

• Answer inquiries about products, services, policies, and pricing.
• Guide customers through basic technical support steps or service issues.
• Remain calm and professional to de-escalate challenging interactions; resolve when possible.
• Aim to solve the customer’s issue on the first contact (First Call Resolution).

Skills

Customer service

Troubleshooting

De-escalation

First Call Resolution

Education

Bachelor's degree

Job description

Customer Service Representative JUNE 15 START

Synlink Recruitment Outsourcing Co. Inc.

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Read More

Customer Support & Issue Resolution

• Answering Inquiries: Address questions regarding company products, services, policies, and pricing.
• Troubleshooting: Guide customers through basic technical support steps or service issues.
• De-escalation: Remain calm and professional when dealing with frustrated or irate customers, and work to find the best possible solution.
• First Call Resolution (FCR): Strive to solve the customer's issue on the very first contact to maximize efficiency.

Ma. Sofia Luis

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.

Active within three days