Call Center Representative

Recruitify_HR; Muntinlupa; On-site; PHP 240,000 - 400,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to handle inquiries from patients and clients in healthcare and travel sectors. You will respond to inbound calls, resolve issues, and document interactions in the CRM system to ensure a seamless experience for customers.

The role requires 1–3 years of experience, strong communication skills, empathy, and the ability to work in a fast-paced environment, including possible evenings or weekends.

Qualifications

• Diploma in a relevant field.
• 1–3 years of customer service experience.
• Strong written and spoken communication.
• Ability to work in a fast-paced environment.
• Empathy and problem-solving to address customer concerns.

Responsibilities

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Skills

Communication skills

Interpersonal skills

Empathy

Problem-solving

Education

Diploma in a relevant field

Job description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Description

• Provide excellent customer service to patients and clients in healthcare and travel inquiries.
• Respond to inbound calls and resolve issues related to healthcare services and travel arrangements.
• Effectively manage and document customer interactions in the CRM system.
• Collaborate with teams to ensure a seamless experience for customers.
• Stay updated on healthcare policies and travel guidelines to provide accurate information.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Empathy and problem-solving skills to address customer concerns effectively.
• Working Conditions: May require working evenings and weekends.