Customer Service. Bpo Job. Salary upto 25K-40K

Gratitude Philippines; Makati; Sur place; PHP 223 200 - 334 800; Plein temps

Résumé du poste

A customer service provider in Makati is seeking individuals to deliver high-quality customer service. This role involves handling calls, documenting interactions, and resolving complaints. Applicants should possess a Bachelor's degree and 1-3 years of experience in customer service, showcasing strong communication skills and a patient, empathetic demeanor. Flexible schedules may include evenings and weekends. Join a supportive team that values excellent customer relations.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work during evenings and weekends.

Responsabilités

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Connaissances

Strong verbal communication skills

Strong written communication skills

Problem-solving

Empathy

Customer-oriented

Formation

Bachelor's degree in a relevant field

Description du poste

Description

• Provide excellent customer service through effective communication and problem-solving.
• Handle inbound and outbound calls in a professional manner.
• Document customer interactions and transactions accurately.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints and elevate issues as necessary.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Empathetic, patient, and customer-oriented.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: Flexible schedules including evenings and weekends may be required.