Call Center Agent (Retail Account) - Weekends Off | Cebu

Caldwell Communications Consultancy Philippines; Lapu-Lapu; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Competitive salary + incentives

Paid training from Day 1

Career growth opportunities

Supportive work environment

Job summary

A leading communications consultancy is seeking a Call Center Agent for its Cebu site. The role involves handling customer inquiries through various channels and delivering excellent support in a dynamic setting. Candidates are expected to have good communication skills and a customer-focused mindset, with no prior BPO experience required. Opportunities for career growth and a supportive work environment are offered. This position operates onsite on a shifting schedule.

Qualifications

• No previous BPO experience required.
• Willingness to work onsite and open to shifting schedules.
• Good English communication skills.
• Basic computer skills.
• Customer-focused and willing to work onsite.
• Open to shifting schedules.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide information and resolve concerns.
• Deliver great customer support in a fast-paced environment.

Skills

Good English communication skills

Basic computer skills

Customer-focused

Education

HS/SHS graduate (College preferred)

Job description

We’re hiring for a Call Center Agent - Cebu Site

Work Setup: Onsite | Shifting schedule

About the Role

We’re hiring Customer Service Representatives to handle customer inquiries via phone, email, or chat. You’ll provide information, resolve concerns, and deliver great customer support in a fast-paced environment.

What We Offer:

• Competitive salary + incentives
• Paid training from Day 1
• Career growth opportunities
• Supportive work environment

Requirements:

• HS/SHS graduate (College preferred)
• No BPO experience required
• Good English communication skills
• Basic computer skills
• Customer-focused and willing to work onsite
• Open to shifting schedules

Apply Now!

Start your BPO career with Caldwell Communication today!