Call Center Agent – Pasig City | Salary Up To 20,000 Per Month

Neksjob; Metro Manila; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Neksjobs Corporation in Pasig City is seeking motivated Call Center Agents to join our customer-focused team. You will assist customers, provide accurate information, and resolve concerns while delivering excellent service.

This onsite role requires good communication, active listening, and willingness to undergo training. Applicants should be able to work shifting schedules, weekends, and holidays as needed.

Qualifikationen

• Must have good communication and active listening abilities.
• Willing to undergo training and assessments.
• High school graduate or higher; college undergrad/grad acceptable.

Aufgaben

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries, requests, and complaints.
• Provide accurate information about products, services, and accounts.
• Resolve customer concerns professionally and efficiently.
• Record customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and customer satisfaction goals.

Kenntnisse

Communication skills

Active listening

Ausbildung

High school graduate

College undergraduate/graduate

Jobbeschreibung

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents in Pasig City. The successful candidates will assist customers with their inquiries, provide accurate information, and resolve concerns while maintaining excellent customer service.

Job Responsibilities

• Handle inbound and outbound customer calls as assigned.
• Respond to customer inquiries, requests, and complaints.
• Provide accurate information about products, services, and accounts.
• Resolve customer concerns professionally and efficiently.
• Record customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and customer satisfaction goals.

Qualifications

• High school graduate, senior high school graduate, or college undergraduate/graduate.
• With or without call center experience, depending on the account requirements.
• Good communication and active listening skills.
• Willing to undergo training and assessments.
• Willing to work onsite in Pasig City.
• Willing to work on shifting schedules, weekends, and holidays, if required.