Call Center Agent – Bonus, HMO & Growth

Metacom Careers; Hagonoy; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers in Bulacan is seeking a Call Center Representative to provide outstanding customer service. This on-site role requires no experience and offers full-time employment, with evening/weekend shifts possible.

You will handle high volumes of calls, document interactions in our CRM, and work with a team to resolve inquiries quickly while maintaining a positive, professional attitude. Training is provided to ensure quality customer support.

Qualifications

• Bachelor's degree is required.
• No prior experience required for the role.
• Strong communication and active listening skills.
• Ability to work in a fast-paced environment.
• On-site position based in Bulacan.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and concerns.
• Manage a high volume of inbound and outbound calls efficiently and professionally.
• Document customer interactions accurately and follow up on unresolved issues.
• Maintain a positive attitude and build rapport with customers to enhance their experience.
• Utilize CRM software to record and track customer interactions and data.

Skills

Excellent verbal communication

Active listening

Interpersonal skills

Team player

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Job description

Metacom Careers in Bulacan is seeking a Call Center Representative to provide outstanding customer service. This on-site role requires no experience and offers full-time employment, with evening/weekend shifts possible.

You will handle high volumes of calls, document interactions in our CRM, and work with a team to resolve inquiries quickly while maintaining a positive, professional attitude. Training is provided to ensure quality customer support.