Call Center Agent

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 274,201 - 328,438; Full time

Job summary

A recruitment agency seeks a Customer Service Representative (CSR) in Quezon City. This full-time, on-site role involves responding to customer inquiries, providing support, and maintaining records. Applicants should have a High School diploma and at least 1 year of call center experience. Candidates must possess strong communication skills, be calm under pressure, and be willing to work night shifts. The position offers a salary up to 27K and requires immediate availability for permanent placement.

Qualifications

• 1 year of experience in a call center or customer service role.
• Willingness to learn and adapt to changing customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information and resolve issues to enhance customer satisfaction.
• Collaborate with team members and management to improve processes and customer experience.

Skills

Strong communication and interpersonal skills

Ability to remain calm and professional under pressure

Above average communication and written skills with C1 level proficiency

Education

High School diploma or equivalent

Job description

Overview

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Insurance Health & Wellness

HMO

Role: CSR | Voice | Financial Teachnology Campaign

Site & Shift: CPT 1, Cubao, Quezon City | Night Shift | Onsite

Salary: Up to 27K (depends on the experience)

Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information and resolve issues to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and management to improve processes and customer experience.
• Meet and exceed performance metrics, including call handling time and customer satisfaction scores.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1 year of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to remain calm and professional under pressure.
• Responsibilities and Duties: Willingness to learn and adapt to changing customer needs.
• Above average communication and written skills with C1 level of proficency
• Must be amenable to work from site
• Must be amenable to work at our Cyberpark Tower 1, Cubao, QC
• Open for night shift
• Must be living within the NCR or Rizal/Antipolo
• Can start ASAP
• Permanent

Headcount: 11

Start Date: April 1, 2026

• Application Process: Onsite

Working Location

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