Call Center Agent

Work-1 Manpower Recruitment Services; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Makati is seeking a customer service professional to handle inbound and outbound calls with professionalism. You will address inquiries, maintain accurate records, and collaborate with the team to meet targets.

The role requires 1–3 years of call center experience and a high school diploma or equivalent, with flexibility to work evenings and weekends.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in a call center or customer service role.
• Strong verbal communication skills.
• Empathy and patience in dealing with customers.
• Ability to work in a team environment.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Verbal communication

Empathy

Patience

Teamwork

Education

High School Diploma or equivalent

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Professional Development

Job Training, Professional Development

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1–3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends