Call Center Agent

Big3 AR-Van's Garments Manufacturing Company; Pampanga; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Employee Recognition Program

Parking Space

Job Training

Job summary

Big3 AR-Van's Garments Manufacturing Company is seeking an entry-level customer service representative to provide support via phone, email, or chat. You will help clients with inquiries, complaints, and service requests while maintaining accurate records and collaborating with the team for effective resolution.

The role requires a High School Diploma, strong English, and excellent communication skills; occasional evenings or weekends may be needed to meet client needs.

Qualifications

• High School Diploma or equivalent required.
• Entry-level (0–2 years) experience preferred.
• Proficiency in English; Back Office Support experience is a plus.
• Strong communication skills; ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support to clients via phone, email, or chat.
• Assist customers with inquiries, complaints, and service requests in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure client satisfaction and effective problem resolution.
• Stay updated on product knowledge to provide accurate information.

Skills

English proficiency

Back Office Support

Communication skills

Education

High School Diploma or equivalent

Job description

Big3 AR-Van's Garments Manufacturing Company

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

Parking Space

Professional Development

Job Training

Description

• Provide excellent customer service and support to clients via phone, email, or chat.
• Assist customers with inquiries, complaints, and service requests in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure client satisfaction and effective problem resolution.
• Stay updated on product knowledge and service offerings to provide accurate information.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficiency in English; Back Office Support experience is a plus.
• Qualities and Traits: Strong communication skills; ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to multitask and prioritize duties efficiently.
• Working Conditions: May require working evenings, weekends, or holidays as needed.