Cafe/Restaurant Supervisor

I-Foods Group, Inc.; Pasig; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

I-Foods Group, Inc. in Metro Manila is seeking a capable Café Operations Supervisor to lead front-of-house teams, manage scheduling, and uphold service standards across shifts to deliver exceptional guest experiences.

You will drive daily operations, financial reporting, inventory control, and sales initiatives, while coaching staff, maintaining food safety, and optimizing throughput to boost revenue and maintain high quality.

Formación

• Experience: Minimum of 2+ years in a supervisory or senior shift lead role within a café, restaurant, or hospitality environment.
• People Leadership: Proven track record of managing, scheduling, and training teams in a fast-paced environment.
• Financial Aptitude: Solid experience in financial reporting, POS operations, cash handling, inventory tracking, and cost management.
• Sales Drive: Strong understanding of sales targets, upselling tactics, and customer retention strategies.
• Technical Skills: Familiarity with POS systems (e.g., Square, Toast, Lightspeed) and basic spreadsheet tools.
• Certifications: Food Handler's Certification or Food Safety Manager Certification preferred.

Responsabilidades

• Team Supervision: Lead, mentor, and motivate front-of-house staff, baristas, and floor personnel during shifts to ensure smooth service and exceptional customer care.
• Scheduling & Shift Allocation: Create weekly shift rosters, manage labor allocations based on foot-traffic forecasts, and control labor costs.
• Hiring & Training: Assist in onboarding, training, and evaluating new staff members on service standards, menu knowledge, POS systems, and food safety.
• Performance & Conflict Resolution: Conduct daily pre-shift briefings, evaluate team performance, provide constructive feedback, and resolve internal staff issues professionally.
• Daily Cash & Sales Reconciliation: Oversee POS end-of-day closing procedures, balance cash drawers, manage float banks, and perform daily banking reconciliations.
• Reporting: Prepare daily, weekly, and monthly sales and financial summaries for upper management (e.g., labor costs, average spend per head, waste logs).
• Cost Control & Inventory: Manage stock levels, conduct monthly/weekly inventory audits, monitor wastage, and maintain optimal order quantities for ingredients and operating supplies.
• Revenue Optimization: Implement upselling techniques, promotional campaigns, and seasonal menu features to drive top-line sales growth.
• Customer Relationship Management: Monitor guest satisfaction, gather feedback, build customer loyalty, and handle complaints efficiently to maximize repeat business.
• Operational Efficiency: Streamline service workflows during peak hours to improve table turnover rates and increase revenue capacity.
• Maintain strict standards for food quality, presentation, cleanliness, and hygiene in compliance with local health regulations.
• Oversee opening and closing duties, ensuring equipment is in proper working order and facility security is maintained.

Conocimientos

People leadership

Scheduling & planning

Financial acumen

Sales & upselling

Technical skills (POS)

Certifications

Herramientas

Square POS

Toast POS

Lightspeed POS

Descripción del empleo

Key Responsibilities

1. People Management & Leadership

• Team Supervision: Lead, mentor, and motivate front-of-house staff, baristas, and floor personnel during shifts to ensure smooth service and exceptional customer care.

• Scheduling & Shift Allocation: Create weekly shift rosters, manage labor allocations based on foot-traffic forecasts, and control labor costs.

• Hiring & Training: Assist in onboarding, training, and evaluating new staff members on service standards, menu knowledge, POS systems, and food safety.

• Performance & Conflict Resolution: Conduct daily pre-shift briefings, evaluate team performance, provide constructive feedback, and resolve internal staff issues professionally.

2. Financial Reporting & Inventory Control

• Daily Cash & Sales Reconciliation: Oversee POS end-of-day closing procedures, balance cash drawers, manage float banks, and perform daily banking reconciliations.

• Reporting: Prepare daily, weekly, and monthly sales and financial summaries for upper management (e.g., labor costs, average spend per head, waste logs).

• Cost Control & Inventory: Manage stock levels, conduct monthly/weekly inventory audits, monitor wastage, and maintain optimal order quantities for ingredients and operating supplies.

3. Sales Management & Growth

• Revenue Optimization: Implement upselling techniques, promotional campaigns, and seasonal menu features to drive top-line sales growth.

• Customer Relationship Management: Monitor guest satisfaction, gather feedback, build customer loyalty, and handle complaints efficiently to maximize repeat business.

• Operational Efficiency: Streamline service workflows during peak hours to improve table turnover rates and increase revenue capacity.

4. Daily Operations & Quality Compliance

• Maintain strict standards for food quality, presentation, cleanliness, and hygiene in compliance with local health regulations.

• Oversee opening and closing duties, ensuring equipment is in proper working order and facility security is maintained.

Qualifications & Requirements

• Experience: Minimum of 2+ years in a supervisory or senior shift lead role within a café, restaurant, or hospitality environment.

• People Leadership: Proven track record of managing, scheduling, and training teams in a fast-paced environment.

• Financial Aptitude: Solid experience in financial reporting, POS operations, cash handling, inventory tracking, and cost management.

• Sales Drive: Strong understanding of sales targets, upselling tactics, and customer retention strategies.

• Technical Skills: Familiarity with POS systems (e.g., Square, Toast, Lightspeed) and basic spreadsheet tools (MS Excel / Google Sheets).

• Certifications: Food Handler's Certification or Food Safety Manager Certification preferred.