CAAS Energy Land - Owner Relations Specialist

TOA Global; Manila; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Total 21 Service Incentive Leaves

Tenure Recognition: cash reward or one

HMO & Life Insurance from day one

Job summary

TOA Global is seeking a CAAS Energy Land - Owner Relations Specialist in Manila to facilitate communication between royalty/working interest owners, vendors, and internal accounting teams. You will handle calls, maintain owner records, and route complex inquiries with a focus on high owner satisfaction for North American energy accounts.

You will work onsite in a full-time role, collaborating with Division Order, Land, and Accounting teams to resolve issues and improve processes.

Qualifications

• 2–3 years of recent office or customer service experience.
• Experience in energy/oil & gas/land administration/real estate is a plus.
• Excellent written, verbal, and interpersonal English communication.

Responsibilities

• Answer calls regarding revenue, land, division orders, JIB, A/R, and A/P; route to internal teams.
• Update and maintain owner information across client databases; verify undeliverable checks.
• Review, sort, and distribute incoming mail for the land administration team; log owner communications.
• Collaborate with Division Order, Land, and Accounting teams to resolve issues and optimize owner experience.

Skills

Customer service

English communication

Multitasking

Attention to detail

Organizational skills

Education

No degree required

Tools

Microsoft Office

Teams/Zoom

Database software

Job description

CAAS Energy Land - Owner Relations Specialist

Location: Manila, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 9:00 PM - 6:00 AM PHT

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a customer-focused, organized CAAS Energy Land - Owner Relations Specialist to facilitate communication between royalty/working interest owners, vendors, and internal oil & gas accounting departments. You will handle incoming calls, manage land and owner records, route complex inquiries, and maintain high owner satisfaction across North American energy accounts.

Your Impact

Owner Call Handling & Inquiry Routing: Answer incoming calls regarding revenue, land, division orders, Joint Interest Billing (JIB), Accounts Receivable (A/R), and Accounts Payable (A/P); route inquiries to appropriate internal teams for prompt resolution.

Owner Record Maintenance & Data Verification: Update and maintain owner information (addresses, TINs, email details) across client databases; verify undeliverable checks and coordinate with Division Order Analysts to suspend accounts or issue address change forms.

Inquiry Logging & Mail Sorting: Review, sort, and distribute incoming mail for the land administration team while logging owner communications to maintain low case counts and fast resolution times.

Cross-Functional Collaboration: Partner with Division Order, Land, and Accounting teams to resolve vendor setup and payment processing issues, participating in cross-training initiatives to continuously optimize owner experience.

What You Bring

The Experience: 2 to 3 years of recent office or customer service experience; prior experience in energy, oil & gas, land administration, or real estate is a strong plus.

Conflict Management & Communication: Excellent written, verbal, and interpersonal English communication; proven ability to manage difficult or emotional caller situations with composure and professionalism.

Software Competency: High proficiency in Microsoft Office (Excel, Word, Outlook), softphone systems (Teams, Zoom, etc.), and the ability to adapt quickly to specialized database software.

Core Competencies: Ability to multi-task under strict deadlines, sharp attention to detail, proactive process improvement mindset, and strong organizational skills.

Education: No degree or specific licensure required.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

Time for You

Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

Tenure Recognition Program

Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

Health & Security

Comprehensive HMO and Life Insurance coverage from day one.

Collaborative Onsite Environment

Work alongside driven professionals in modern, state-of-the-art office facilities in Manila.

US Energy Sector Career Pathway

Build specialized expertise in land administration, division orders, owner relations, and CAAS operations alongside leading international industry experts.