Buyer Accounts & Relations Coordinator

Suntrust Properties, Inc.; Bacolod; On-site; PHP 250,000 - 420,000; Full time

Job summary

Suntrust Properties, Inc. is seeking a detail-oriented accounting support staff to manage buyer accounts and keep ledgers updated. The role involves monitoring receivables, reviewing statements, and handling requests or back-outs with accuracy to maintain customer satisfaction.

The successful candidate will coordinate with other departments, perform move-ins orientation for buyers, and ensure timely processing of adjustments and refunds in line with company policies.

Responsibilities

• Monitors accounts and update buyers about the status of their accounts
• Maintains updated buyers' ledgers and folders
• Resolves product or service problems/handles complaints
• Reviews accounts and requests of buyers
• Reviews monthly Statement of Accounts (SOA) and other notices
• Reviews ageing of receivables
• Processes back-outs, refunds, transfer (unit/rights), restructuring options, house modification and all other adjustments/requests
• Prepares Clearance Form upon receipt of request for transfer (units/rights/additional/deletional of co-owner) when payment reached 25% or full payment
• Forfeits payments and reopens units for sale
• Conducts move-in orientation to buyers with units/lots due for acceptance
• Coordinates with other concerned departments

Job description

Suntrust Properties, Inc. is seeking a detail-oriented accounting support staff to manage buyer accounts and keep ledgers updated. The role involves monitoring receivables, reviewing statements, and handling requests or back-outs with accuracy to maintain customer satisfaction.

The successful candidate will coordinate with other departments, perform move-ins orientation for buyers, and ensure timely processing of adjustments and refunds in line with company policies.