Business Support Manager

BDO Unibank; Makati; On-site; PHP 400,000 - 680,000; Full time

Job summary

BDO Unibank, Inc. invites applications for a Business Support Manager in Makati. The role oversees timely operational and compliance reporting, maintains process manuals, and supports unit guidelines and communications.

It serves as a key coordinator for administrative, operational, and capacity-building initiatives to align with the Unit's objectives and business priorities. Onsite position in Makati.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Management, Communication, or related field.
• Experience in report preparation, data consolidation, records management, process documentation, administrative coordination, or business support work; banking, risk management, credit operations, or compliance-related functions is an advantage.
• Willing to work onsite and be assigned to Makati.

Responsibilities

• Prepares, consolidates, validates, and submits operational, management, and compliance reports within prescribed timelines.
• Coordinates with personnel or teams to obtain required data, inputs, and supporting information for report preparation and submission.
• Maintains organized records and reference documents related to reports, processes, and compliance requirements.
• Updates and maintains the CE2 Unit's Operational Manual to ensure procedures are current and aligned with approved processes.
• Drafts process guidelines, advisories, and communications as directed by CE Heads.
• Monitors and communicates process updates to support consistent implementation within the unit.
• Supports planning, coordination, and documentation of capacity-building activities and training sessions.
• Provides administrative and coordination support to the CE2 Unit Head.

Education

Bachelor's degree in Business Administration, Finance, Economics, Management, Communication, or any related field relevant to operational reporting, process documentation, and business support functions.

Job description

Job Description

About BDO

BDO Unibank, Inc. is the Philippines' leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise "We Find Ways," we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Business Support Manager oversees the timely delivery of operational and compliance reports, manages the maintenance of process documentation and operational manuals, and supports the implementation of unit guidelines and communications. The role serves as a key coordinator for administrative, operational, and capacity-building initiatives, ensuring the smooth execution of Units objectives and business priorities.

Key Responsibilities

1. Prepares, consolidates, validates, and submits various operational, management, and compliance reports accurately and within prescribed timelines.

2. Coordinates with concerned personnel or teams to obtain required data, inputs, and supporting information needed for report preparation and submission.

3. Maintains organized records, working files, and reference documents related to submitted reports, operational processes, and compliance requirements.

4. Prepares, updates, and maintains the CE2 Unit's Operational Manual to ensure that documented procedures remain current, complete, and aligned with approved processes.

5. Drafts and issues process guidelines, advisories, and related communications based on instructions, inputs, or directives relayed or delegated by the CE Heads.

6. Assists in monitoring, documenting, and communicating process updates, changes, or reminders to support consistent implementation within the unit.

7. Provides support in the planning, coordination, and documentation of capacity-building activities, training sessions, knowledge-sharing initiatives, and other learning-related programs of the unit.

8. Provides administrative and coordination support to the CE2 Unit Head, including assistance in meeting preparations, documentation, follow-ups, file management, and other unit requirements.

9. Performs other related duties as may be assigned by the CE2 Unit Head.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Management, Communication, or any related field relevant to operational reporting, process documentation, and business support functions.
• Relevant experience in report preparation, data consolidation, records management, process documentation, administrative coordination, or business support work; experience in banking, risk management, credit operations, or compliance-related functions is an advantage.
• Must be willing to work onsite and be assigned to Makati.