Business Support Coordinator (Back-office)

Symbos; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Symbos is seeking a detail-oriented Business Support Coordinator to assist the client’s Sales team. You will handle administrative tasks, prepare quotes and proposals, and maintain CRM records to keep opportunities progressing.

This role is backend support, not direct sales, and requires meticulous organization and the ability to work with internal stakeholders. The position offers onsite work at the Mall of Asia Complex in Manila and requires a dayshift schedule.

Qualifications

• Experience in administration, BPO back-office operations, or shared services.
• Strong written and verbal English communication skills.
• High attention to detail with focus on accuracy and quality.
• Able to manage multiple requests with good time management.

Responsibilities

• Prepare business documents, quotes and proposals using templates.
• Coordinate internal approvals and follow up on requests.
• Review documents for completeness and accuracy before submission.
• Update CRM records, opportunities, contacts, activities and other data.

Skills

Administration

BPO back-office

Sales support

Communication skills

Microsoft Office

CRM platforms

Attention to detail

Tools

Microsoft Office

CRM platforms

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Symbos is an Australian-led outsourcing partner delivering AI-enabled, human-centred customer experiences at scale. We partner with organisations to build high-performing teams that combine technology, operational excellence, and genuine customer care.

At Symbos, we believe in creating meaningful opportunities for our people while helping our clients deliver exceptional service outcomes.

About The Client

Our client is a logistics and freight transport provider offering shipment tracking, pickup booking, shipment creation, rate enquiries and delivery notifications through an integrated online platform. The organisation supports the movement of freight through practical, technology-enabled transport services. This position works behind the scenes to help the Sales team respond accurately, keep opportunities moving and spend more time with customers.

The Opportunity

We are looking for an organised and detail-focused Business Support Coordinator to provide administrative and operational support to the client’s Sales team.

This role is ideal for professionals with experience in BPO back-office operations, shared services, operations administration, data processing, document management or business support who are looking to build a career in a commercial support environment. You will receive requests through a designated intake channel and work behind the scenes to support sales activities. This is not a sales, outbound calling or customer service role.

What Sets This Role Apart

• Great opportunity to transition from a BPO back-office, shared services or administrative role into sales team support
• Build valuable experience across business documentation, CRM updates, reporting and internal coordination
• Work in a structured environment with clear intake processes, service levels and quality measures
• Gain exposure to a logistics and freight transport commercial support environment
• Join a collaborative team where accuracy, ownership and reliable follow-through are valued

Key Responsibilities

• Prepare business documents, standard quotes and proposal materials using approved templates
• Coordinate internal approvals and follow up on outstanding requests or missing information
• Review documents, records and requests for completeness and accuracy before submission
• Update CRM records, opportunities, contacts, activities and other business information on behalf of sales representatives
• Maintain accurate records and support standard reporting requirements
• Assist with order forms, contracts, renewals and related administrative documentation
• Prepare account summaries, research packs, meeting materials and presentation support as required
• Coordinate internal tasks, follow up on blockers and maintain organised electronic filing

What We’re Looking For

• Experience in administration, BPO back-office operations, shared services, operations support, data processing, document management, sales support or a similar coordination role
• Strong written and verbal English communication skills and confidence working with internal stakeholders
• High attention to detail and a consistent focus on accuracy, completeness and quality
• Strong organisation, prioritisation and time-management skills across multiple requests
• Comfortable using Microsoft Office applications including Excel, Word, PowerPoint, Outlook and Teams
• Ability to learn new systems, follow structured processes and work within agreed service levels
• Sound judgement to identify blockers, follow up appropriately and elevate out-of-scope requests
• Willingness to work onsite in the Mall of Asia Complex in a dayshift schedule

Nice to Have

• Experience in a BPO, shared services, outsourcing, back-office or operations administration environment
• Experience handling reports, business documents, records management, data entry or workflow coordination
• Exposure to CRM platforms, workflow tools or other business systems
• Experience supporting sales, operations, logistics, transport or another business-to-business environment

Who This Role Suits

This role will suit a dependable business support or back-office professional who enjoys creating order from detail, supporting others and keeping work moving. You will be comfortable balancing several requests, checking your work carefully and following through with internal teams while maintaining clear role boundaries.

Application Process

As the first step in our recruitment process, shortlisted candidates will be invited to complete an online skills assessment, followed by interviews.