Business Support and Services Manager

Merchant Acquiring; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metrobank's Merchant Acquiring unit seeks a driven professional to support strategic plans aimed at growing revenue, market share and productivity. You will collaborate with internal teams and external partners to strengthen merchant portfolios and ensure service standards are met.

You will lead a small team, drive opportunities within the department, and communicate effectively with upper management while upholding integrity and professional standards.

Qualifications

• Bachelor's degree from a college/university.
• At least 3 years of merchant acquiring experience, preferably from banking.
• Ability to work autonomously with integrity.
• Demonstrates initiative with ability to influence and negotiate win/win outcomes.
• Background in business analysis with some project management experience.
• Willingness to explore opportunities within the business and articulate these to upper management.
• Must have working knowledge of MS Office applications (MS Excel, Word, PowerPoint).
• Detail oriented with superior follow through capabilities.
• Has at least 3 years of supervisory skills.
• Demonstrates leadership by leading and motivating a small group; coaching experience is a MUST.

Responsibilities

• Support strategic plans based on growing revenue, market share and productivity.
• Focus on portfolio growth while retaining existing customer base and SLAs.
• Maintain relationships with multiple Metrobank departments and third party providers.
• Be conversant with merchant procedures, products and systems.

Skills

Merchant Acquiring

Leadership

Business Analysis

Project Management

Negotiation

Autonomy

Relationship Building

Detail Orientation

Supervisory Skills

Coaching

Education

Bachelor's degree

Tools

MS Office

Job description

Department – Unit: Merchant Acquiring

Responsibilities

The jobholder is primarily responsible for supporting strategic plans based on growing revenue, market share and productivity. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements. The jobholder is likewise required to maintain relationships with a number of departments within Metrobank and third party service providers. This involves being conversant with all merchant procedures, products and systems.

Span of Control

Direct Reports: Business Support MIS Officer; Terminal Vendor Manager; Business Support Assistants
Indirect Reports: Third Party – Hardware and Terminal Providers

Requirements

• Bachelor's degree from a college/university
• Has at least 3 years of merchant acquiring related experience preferably from the Banking industry to have broad understanding of the business
• Ability to work autonomously with integrity
• Demonstrates initiative with an ability to influence and negotiate win/win outcomes
• Have a background in business analysis with some project management experience
• Willingness to explore opportunities within the business and have the ability to articulate these opportunities to upper management
• Must have working knowledge of MS Office applications (MS Excel, Work, and Powerpoint)
• Must be detail oriented with superior follow through capabilities
• Has at least 3 years of supervisory skills
• Demonstrates leadership skills by being able to lead and motivate a small group to fulfill objectives. A supervisory or coaching role in a previous or adhoc position a MUST.