Business Process Senior Associate

Manulife Global Solutions (MGS); Lapu-Lapu; On-site; PHP 420,000 - 540,000; Full time

Job summary

Manulife Global Solutions (MGS) is seeking a Business Process Senior Associate for its Insurance Operations team. The role focuses on processing and analyzing transactions accurately to meet service levels while adhering to policy governance.

Candidates should bring strong MS Office skills, web-browser proficiency, and excellent written English. 2+ years of back-office experience and a minimum 40 WPM typing speed are preferred.

Qualifications

• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Clear, grammatically correct written communication.
• Minimum 2 years back-office experience for undergraduates; degree holders welcome.
• Typing speed of at least 40 WPM with high accuracy.

Responsibilities

• Process and analyze transactions in line with the service level agreement.
• Master business unit policies governing the transactions processed.
• Report system issues that may affect operations.
• Perform other duties assigned by Operations Management.

Skills

MS Office

Web browsers familiarity

Written communication

Back-office experience

Typing speed 40 WPM

Education

Undergraduates (2 years completed)

Bachelor's Degree preferred

Tools

Streetscape

BPM

LARS

Licensing Process

Job description

We’re looking for Business Process Senior Associatesto join our Insurance Operations team at MGS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit

• Attain Mastery of Business Unit Policies governing the transactions being processed

• Report all system issues that may affect the operations

• Such other duties and functions as assigned by Operations Management

Required Qualifications:

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Ability to compose grammatically correct, clear, and concise written communication

• Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required.

• Bachelor's Degree holders are welcome to apply.

• Minimum typing speed of 40 WPM with high accuracy

Preferred Qualifications:

• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage

• Good verbal and written English communication skills

• Strong analytical and problem-solving skills

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.