Business Process Senior Associate

Manulife Global Solutions (MGS); Cebu City; On-site; PHP 380,000 - 460,000; Full time

Job summary

Manulife Global Solutions (MGS) is seeking a Business Process Senior Associate for its Retirement Operations team in MBPS. The role focuses on accurate process indexing, handling simple to complex tasks including Licensing work and Rep Maintenance, and ensuring quality and efficiency in daily operations.

The ideal candidate will have strong MS Office skills, familiarity with common business apps, and excellent written English.

Qualifications

• Proficiency in MS Office (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Ability to compose grammatically correct, clear, and concise written communication.
• Undergraduates with at least 2 years of back-office experience may apply.
• Bachelor's Degree holders welcome to apply.

Responsibilities

• Process and capture information to system according to established methods and procedures.
• Practice good judgment in processing cases.
• Perform thorough checking for every case and eliminate financial errors.
• Suggest ways to improve current processes and team metrics.
• Serve other duties as assigned by Operation Management.

Skills

MS Office

Web browser familiarity

Written communication

Data entry

Typing speed 40 WPM

Education

Bachelor's Degree

Job description

We’re looking for a Business Process Senior Associate to join our Retirement Operations. team at MBPS. In this role, you are responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance.

Position Responsibilities:

• Process and capture information to system according to established methods and procedures.

• Practice good judgment in processing cases.

• Perform thorough checking for every case and eliminate financial errors.

• Suggest ways on how to improve the current process and team metrics.

• Such other duties and functions as assigned by Operation Management.

Required Qualifications:

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Ability to compose grammatically correct, clear, and concise written communication

• Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required.

• Bachelor's Degree holders are welcome to apply.

• Minimum typing speed of 40 WPM with high accuracy

Preferred Qualifications:

• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage

• Good verbal and written English communication skills

• Strong analytical and problem-solving skills

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.