Business Process Associate II (Finance)

Crawford & Company; Iloilo; On-site; PHP 279,000 - 391,000; Full time

Job summary

Crawford & Company in the Philippines is seeking an accounting/finance professional to manage incoming payments, ensure accurate records, and maintain client relationships. The role focuses on cash application, reconciliation, and timely reporting within a fast-paced environment.

Responsibilities include reviewing client data per SOPs, resolving discrepancies, and coordinating with processors to ensure accurate balances and documentation.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• 1–2 years of experience in accounting, finance, or related field.
• Cash application: accurate application of payments to accounts.
• Strong written communication for client billing inquiries.
• Analytical ability to reconcile accounts and analyze aging reports.
• Ability to prioritize, manage multiple accounts, meet deadlines.
• Interpersonal skills for independent and team work.
• Attention to detail for quality output.
• Maintains professionalism and confidentiality.
• Experience with accounting software (PeopleSoft, Navision) and Excel.

Responsibilities

• Process client information per SOPs with defined turnaround times.
• Review and identify adjustments and variances to reconcile.
• Summarize information to prepare required reports.
• Liaise with processors to resolve client information issues.
• Resolve issues and inquiries with a customer-oriented approach.
• Ensure proper file management and documentation for client systems.
• Route tasks to processors via internal systems.
• Refer matters beyond authority to supervisor for guidance.
• Maintain Crawford Code of Conduct and confidentiality.
• Perform administrative duties to support other business processes.

Skills

Cash application

Communication skills

Analytical abilities

Organizational skills

Interpersonal skills

Attention to detail

Confidentiality

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

PeopleSoft

Navision

Microsoft Excel

Microsoft Office Suite

Job description

Job Description

Responsible for managing incoming payments, ensuring accurate records of transactions, and maintaining relationships with clients.

Responsibilities

• Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
• Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is often preferred.
• 1 – 2 years of experience in accounting, finance, or a related field
• Cash Application Expertise: Ability to apply incoming payments to customer accounts accurately and efficiently.
• Communication skills: Excellent written communication skills for interacting with clients, regarding billing issues, payment terms, and collection efforts
• Analytical abilities: Strong skills in reconciling accounts, identifying discrepancies and analyzing aging reports to manage and reduce outstanding balances.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple accounts, and meet deadlines in a fast-paced environment.
• Interpersonal Skills: Ability to work independently and as a team member.
• Keen attention to details in order to produce quality output.
• Maintains high degree of professionalism and confidentiality.
• Familiarity with accounting software (e.g., PeopleSoft, Navision) and Microsoft Office Suite, especially Excel.
• Experience in high-volume transaction environment, collections or managing client accounts is a plus.